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UX Researcher - Summer Internship at Rackspace (Austin, TX)

We are looking for a researcher who can help ObjectRocket understand our customers and refine the vision we have for the newest iteration of our Platform. We want to develop a product that is easy to use, efficient and intuitive so that we can grow our consumer base.
Our Mission
ObjectRockets technology and expertise helps businesses build better apps, faster so developers can concentrate on creating applications and features without having to worry about managing databases. Database architectures, especially NoSQL databases, pose significant challenges for performance and scalability in the cloudbut our team addresses these challenges head on. We support businesses of all sizes, providing a 24x7x365 expert support for MongoDB, Elasticsearch, Redis, and Hadoop instances in data centers across the globe.
ObjectRocket was founded in 2012 to tackle a serious deficiency in cloud infrastructure the database. There just werent any good options for developers, where the promise of performance and scalability were real. Today, we use our decades of experience building the systems that power some of the busiest sites and apps around the world to create a scalable, reliable, and easy to use database architecture. With ObjectRocket taking care of managing and scaling data infrastructures, our customers can innovate and keep ahead of their competition.
Your Job
We are looking for a researcher who can help ObjectRocket understand our customers and refine the vision we have for the newest iteration of our Platform. We want to develop a product that is easy to use, efficient and intuitive so that we can grow our consumer base.
What will you be doing?
You'll work with other members of the team supporting our branding, Engineering, and Design efforts in Austin; validating new ideas and helping us answer questions through qualitative research.
Some of the ways you may support the team include:
  • Validate new designs through ad-hoc or formalized user feedback sessions with internal users or customers.
  • Plan and carry out interviews and surveys to inform future product work.
  • Build relationships with key stakeholders and clients to gain deeper insights.
  • Establish and manage relationships with research-related vendors.
  • Conduct research activities as needed to support your particular product area.
Why Would You Want To Work Here?
  • People like it here. We do fun stuff like Taco Thursday, random pot-lucks, chili cook-offs, and a Thanksgiving meal. We also celebrate transparency by hosting weekly 22-minute meetings where everyone gets an update on whats going on in their team. We also do Festivus which is a monthly wrap-up of how the business is doing along with monthly goals.
  • Your research will make a difference. If you are the type of researcher that wants to know what you are doing matters then youll like our data-driven approach to product development.
  • We make money in a way you can be proud of. We provide Database-As-A-Service solutions for all types of customers ranging from plucky startups to seasoned companies. We want them to be successful because it helps us grow and deliver consistently positive support. Customer Service is our number one priority.
  • If you are genuinely interested in helping make a next generation product that people love to use, treats them with respect, helps them achieve their goals, and want to help us continue to build a sustainable business, we look forward to hearing from you.
  • Bachelors Degree required: A degree in design, psychology, business, human-computer interaction (HCI), related field, or equivalent experience.
  • 2+ years conducting user research for software/web-based products with stories to share, or the educational equivalent of a seasoned researcher. If you can prove through past projects that you know how to plan and execute an appropriate research project we will consider it.
  • Fast - Able to quickly share meaningful research results with teams. We deliver top-line results in 2-week sprint intervals.
  • Flexible in your approach to research. Our goal is to provide value. If an existing research method doesnt do that, we generate alternate methods that work.
  • Able to perform all research-related tasks in the research project lifecycle: Create a test plan, write a screener, recruit users, schedule users, moderate test, create video clip highlights, report top-line results, create research findings summary, and effectively present and share results.
  • Able to collaborate effectively with stakeholders and act as a strategic partner in product decisions.
  • Experience with remote testing tools.
About Rackspace
We accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. We have been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work. Join us on our mission to build the worlds best technology services company.
More on Rackspace
Rackers arent all alike. We look different. We think uniquely. We are from many places and our beliefs & backgrounds vary. But, being a Racker a valued member of a winning team on an inspiring mission is what connects us all. Rackers are encouraged to bring their whole self to work every day, as we know that unique perspectives fuel innovation and enable us to best serve our customers & communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
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