IT Applications Support Analyst at Modis (Houston, TX)

Modis is seeking a IT Applications Support Analyst, located in the Houston, TX  area, must be able to work at location. 

This is a long-term contract role, with a leading global oil and energy company. 

We are looking for an experienced IT Support Analyst, in order to provide technical support to end users on issues related to both in-house and vendor software. Responsible for documenting and resolving service tickets in a timely manner according to the Service Level Agreement (SLA). 

Responsibilities:
- Identifying/proposing fixes and automation opportunities
- Monitoring Service Tickets/Work Orders queue and provide user problem resolution in a global environment
- Work with experienced team members, in order to troubleshoot, upgrade existing software, identifying ideas to improve system performance and impact availability.
- Providing proactive communication regarding system outages, issues or workarounds.
- Developing/updating documentation (System and user)
- Integrate software components and third-party programs. Independently install, customize and integrate commercial software packages.

Technical Skills:
Application Server: WebLogic 12c and/or IIS 7+
- Able to deploy endpoints, troubleshoot application errors, apply patches.

Scripting: PowerShell (preferred) and/or Python and/or Batch
- Create, understand and optimize scripts
Database: Oracle and/or SQL Server
- Understand database modeling and capable to create SQL queries based on it.
Cloud knowledge: Azure and/or Oracle Cloud
- Create container / deploy application / Manage resource groups
- Understanding of logical and functional apps
- Understanding of API Manager

Nice to have/ bonus:
- Primavera P6 version 15.x+ knowledge
- P6 analytics
- Windows Silent install
- Shibboleth application Server Apache
- Citrix XenApp 7.x+

Equal Opportunity Employer Minorities/Women/Veterans/Disabled 

by via developer jobs - Stack Overflow