Job Description
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
ABOUT TSG
TSG delivers everything that Arm engineers need to create extraordinary technology. Whether it's high-performance compute on our infrastructure and in the cloud, Electronic Design Automation (EDA), or bespoke software tools and workflows, the products TSG delivers are used by every engineer in Arm. TSG builds on these products by driving effectiveness and efficiency in Arm globally by improving engineering, and project management methodology.
What will you be accountable for?
- You will ensure the operational availability of high performance compute infrastructure and related Engineering services.
- You will solve problems complex issues through to root cause.
- You will work closely with other teams.
- Upgrades and service improvement.
- Deployment of new applications and services.
- Maintain user documentation and reference material.
- Maintain and improve monitoring and service analytics.
- Support internal users and third parties.
- Update/Develop scripts & tools to improve service delivery and efficiency.
- Automation and optimization of repetitive tasks.
- Operate secure environments for third party engagements.
- Occasional out of hours scheduled maintenance will be required.
Job Requirements
What skills, experience and qualifications do you need?
- You will have 3-5 years of experience in supporting Linux operations.
- You will have strong troubleshooting skills in complex environments.
- Experience in programming beyond shell scripts (e.g. python, Perl or java).
- Familiarity with web based technologies (e.g. apache/NGINX/tomcat).
- Familiarity with Source Control methodologies (e.g. SVN/Git).
- Familiarity with database (SQL) principles.
- Familiarity with common open source tools.
DESIRABLE SKILLS
- EDA Environment Experience
- Experience in Ansible, Docker, OpenShift
- Atlassian Tools (Jira/Confluence/Bamboo) experience
- Software/Tool Licensing experience (e.g. FlexLM)
- Messaging systems experience (e.g. AMQP)
- Cluster / HPC / Batch-Scheduler experience (e.g. IBM LSF)
- Databases (any of MySQL, MongoDB, Vertica, Elasticsearch)
- Configuration Management (e.g. Puppet, Chef, Ansible)
- Monitoring technologies (and of Nagios/Zabbix/Zenoss/Ganglia/Graphite/Grafana/ELK)
- Continuous Integration tools and methods (Jenkins, Bamboo)
- AGILE sprint working methods
- DevOps methodologies
- ITIL Foundation V3
What are the desired behaviors for this role?
We are proud to have a set of behaviors that differentiate our talent in the marketplace. These are embedded in all our roles and applicants are encouraged to evidence their attitudes/behaviors as part of the application process:
- Operates effectively and openly in teams and shares both knowledge and success with others
- Builds strong and positive relationships based on mutual trust
- Actively seeks out and supports alternative viewpoints and ideas
- Applies critical thinking to select the best way forward
- You demonstrate a positive attitude in gaining insight from team experiences and is receptive to feedback
- You are passionate about the success of others and actively provides support for their development
- Listens and explores alternative perspectives before carefully shaping work that will deliver impactful results
- Persuades rather than pushes when influencing colleagues
- Acts with a thoughtful sense of urgency
- Demonstrates an effective, can-do attitude
- Thinks and acts in the best interests of our customers and partners
- Strives to achieve win-win outcomes for Arm and our customers
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