Operations Systems Manager
Highlights:
Brief Description:
Manages warehouse management system (WMS) functionality and business analytics for a site or network of sites
Detailed Description:
Warehouse Management System (WMS)
- Understands the WMS database structure.
- Performs advanced configuration of the WMS.
- Understands system-specific coding language.
- Lead sector initiatives to improve WMS functionality.
Business Analytics
- Coordinates and conducts (as applicable) the collection and analysis of systems and operational data. Provides recommendations to improve efficiency of operations.
- Investigates discrepancies and assists in the design of procedures to reduce/eliminate site impact.
- Coordinate feasibility analyses on processes and equipment, which includes the calculation of cost/benefit, identification of business impacts, and the proposing of solutions.
- Interfaces with the Operations Team to review procedures and maximize site or network efficiencies.
- Possesses an advanced knowledge of SQL
o Writes advanced queries to include use of sub-queries
o Performs basic query optimization, indexing, and pivoting
- Possesses an advanced knowledge of Microsoft Excel
o Uses advanced functionality (e.g. HLOOKUP, Pivot Tables, Arrays)
o Records macros and manipulates VBA code
- Identifies requirements, creates, runs, and manipulates site management and/or customer reports.
- Identifies requirements, develops, and implements analytical tools that identify areas for improving service levels, reducing costs, and enhancing operations. Reviews analytical tools that others develop.
Warehouse Activities
- Fully comprehends warehouse activities and dependencies to design and implement warehouse processes and workflows.
- Interfaces with the Operations Team to review operating procedures and maximize system efficiencies.
- Contributes to, reviews, and edits the Cost Model.
- Contributes to, reviews, and edits a warehouse layout with respect to the Cost Model and Customer Profile.
Technical Support
- Serves as site or network liaison for internal and external systems-related groups.
- Coordinates technical support for site or network operations and systems.
- Serves as site or network lead for systems implementations and modifications.
- Interfaces with the Customer to identify and resolve systems issues and maximize productivity.
- Understands and can execute all site level system change control processes.
- Ability to develop and execute test plans and project plans.
The above statements are intended to describe the general nature and level of work being performed by people assigned to
this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so
classified. Management maintains the right to assign or reassign duties and responsibilities to this job at any time.
Rev. 07/08
Interpersonal Skills and Knowledge
- Interfaces with the Customer and Operations Team as required.
- Plans, develops, resources, and delivers training.
- Possesses significant experience training others.
- Effectively communicates purpose, prioritizes and delegates work.
- Plans and coordinates site or network initiatives.
- Mentors Operations Systems Analysts and Senior Operations Systems Analysts.
- Ability to grow, develop and train others in operations systems.
- Delivers internal and Customer-facing presentations.
- Establishes working relationships with the Supply Chain functional teams.
- Utilizes Sector-based systems resources.
Requirements:
Bachelors Degree in Business Administration, Information Technology, Logistics, or related field or 5+ years of Systems related experience
Excellent technical, analytical, and problem-solving skills.
Three to five (3-5) years of related experience.
Excellent written, verbal, and interpersonal communication skills.
Excellent organizational, time-management, and project management skills.
Excellent computer skills, including spreadsheets, databases, and word processing software. May need skills in particular site-specific technology and/or site reporting tools (e.g., Oracle, MYSQL, SQL Servers, web development languages, WMS, FMS, etc.).
Working knowledge of spreadsheets and other data-mining tools.
Working knowledge of logistics and/or transportation operations to be able to identify areas for improvement.
Ability to develop creative solutions to complex problems and balance long- and short-term needs
Ability to use solution-development site tools.
Ability to work in a self-directed manner with minimal supervision
Ability to adapt to changing conditions,
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