Operations Systems Analyst (3 Positions)
Positions: Mon-Fri
(2) 7AM 3PM A Shift
(1) 11PM 7AM C Shift
C Shift:Responsibilities
- Tier 1 and Tier 2 Support
- Service Management & Ticketing
- Manager Instance Communication
- Minimal Support
A Shift #1: Responsibilities
- Tier 1 & Tier 2
- 20-30 tickets per week
- SLAs
- Admin Support / Reports Etc
- GREEN SCREEN = GOOD PCMS
A Shift #2: Responsibilities
- Technical Writing
- Change Management
- Work Requests (ques)
- Production Design Documents (Tech specs)
- Continuous Improvement Meeting updates
- Dates / Schedule
Brief Description:
Entry level role focused on warehouse management system (WMS) proficiencies and business acumen. Could serve as the WMS lead and performs business analytics for the site/region.
Detailed Description:
Site Warehouse Management System (WMS)
- Could serve as the WMS Super User for the site.
- Performs basic configuration of the WMS.
- Trains others on WMS functionality.
- Understands the WMS database structure.
- Understands system-specific coding languages.
Business Analytics
- Collects and analyzes systems and operational data. Provides recommendations to improve efficiency
of operations.
- Analyzes discrepancies and assists in the design of procedures to reduce/eliminate site impact.
- Conducts feasibility analyses on processes and equipment; calculates cost/benefit, identifies business
impacts, and proposes solutions.
- Possesses an intermediate knowledge of SQL.
o Writes intermediate queries to include use of sub-queries
o Performs basic query optimization, indexing, and pivoting
- Possesses an advanced knowledge of Microsoft Excel.
o Uses advanced functionality (e.g. HLOOKUP, Pivot Tables, Arrays)
o Records macros and manipulates VBA code
- Creates, runs, and manipulates site management and/or customer reports.
- Develops and implements analytical tools that identify areas for improving service levels, reducing
costs, and enhancing operations.
Warehouse Activities
- Possesses a working knowledge of warehouse activities.
- Interfaces with the Operations Team to review operating procedures and maximize system
efficiencies.
- Contributes to Cost Model development.
- Understands a warehouse layout with respect to the Cost Model and Customer Profile and
contributes to its design.
- Understands basic zoning methodology with the ability to learn and become proficient.
Site Technical Support
- Serves as site liaison for internal and external systems-related groups.
- Troubleshoots and coordinates technical support for site operations and systems.
- Serves as site lead for systems implementations and modifications.
- Interfaces with the customer to identify and resolve systems issues and maximize productivity.
The above statements are intended to describe the general nature and level of work being performed by people assigned to
this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so
classified. Management maintains the right to assign or reassign duties and responsibilities to this job at any time.
Rev. 07/08
- Ability to execute ad-hoc and validation testing as needed for site and network level changes.
Requirments:
- Associates degree in Business Administration, Information Technology, Logistics, or 5+ years of related experience. Bachelors degree (desired)
-Three to five (0-3) years of related experience.
- Strong computer skills, with particular focus on spreadsheet, database,
and word processing software.
- Strong analytical skills.
- Knowledge of SQL.
- Strong problem solving skills.
- Working knowledge of logistics and/or transportation operations.
- Ability to operate with little supervision.
- Ability to train others.
- Ability to use the on-site WMS.
- Strong organizational, time-management, and project management
skills.
- Ability to use site-specific technology and/or site reporting tools
(e.g., Oracle, MYSQL, SQL Servers, web development languages)
by via developer jobs - Stack Overflow
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