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Why American Express?
- There's a difference between having a job and making a difference.
- American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
- We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.
- We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don't make a difference without it.
Don't live life without it.
Function Description :
- Global Commercial Services (GCS) accounts for nearly 50% of American Express card spend. GCS continues to be a fast-growing business within American Express with the key objectives of accelerating growth, increasing profitability and enhancing product value propositions to meet client needs.
- The Data, Strategy & Insights (DS&I) India team within GCS is instrumental in driving these objectives by providing actionable data-driven insights and consultative solutions to sales, account development and product across the globe.
- The role is an exciting opportunity to be part of the GCS growth story in a dynamic, intellectually stimulating, open, fun and collaborative environment.
- DS&I team uses rich closed-loop data to build internal and client-facing analytical solutions. These solutions cater to the needs of GCS sales, ADs and senior leadership, who manage thousands of clients across various segments.
- This team will be responsible for developing these solutions to drive efficiency and scalability. Additionally, there is a critical need to build a repository of self-service off-the-shelf tools and data capabilities that can be leveraged by business users.
Purpose of the Role :
- Provide consistent application and data support to deliver innovative payment products and services at a rapid pace, serving customers seamlessly across multiple products and solutions.
- Develop & automate reports from big data databases to meet the customer's needs
- Provide analysis, diagnosis, and resolution of access, data, reporting, performance and environment-related issues.
- Perform rationalization, performance and quality checks of field tool applications
Responsibilites :
- Execute continual process improvements that deliver innovation and stability
- Partner with development team, business teams and product owners to ensure the successful functionality.
- Maintain strong working relationships across internal organizations, vendor partners, and internal customers
- Drive root cause and permanent resolution for all user issues that impact the product/solution
Critical Factors to success :
- Develop and optimize hive queries to create reports from the big data environment for internal customers and automate them using different techniques
- Establish, monitor and evaluate system metrics to identify vulnerabilities and identify problem trends; monitor status, system processes, and user process activity.
- Provide Level 2 support to development teams on database related queries, script execution, and writing queries.
- Provide analysis, diagnosis, and resolution of access, data, reporting, performance and environment-related issues.
Qualifications :
A) Past Experience : 5+ years of experience across supporting different business functions and driving analytical based approach to solving critical business problems
B) Academic Background : Bachelor's/Master's Degree in CS, Information System Or CSE or Equivalent
C) Functional Skills/Capabilities :
- Good understanding of various data management/processing technologies; ability to reverse engineer and replicate the process
- In depth experience of managing ticketing platforms like Service Now/HP QC/Maximo or any other relevant ITSM Tool
- Strong attention to detail and being solution-oriented
- Lead change management initiatives and ability to bring people together and manage multiple projects
D) Technical Skills/Capabilities :
- Strong knowledge of T-SQL, HQL, Unix, Shell Scripting, Advanced Excel
- Well versed with RDBMS Concepts, Big Data Concepts (HIVE, HDFS), SDLC Project Methodologies, and ability to interpret requirements, build testable test cases, validate and interpret results.
- Development Experience in any technology is highly desirable like Python, Java, etc
- Experience in Business Intelligence tools like Tableau, PowerBI, Qlickview is highly desirable
E) Behavioral Skills/Capabilities : Enterprise Leadership Behaviors
- Set The Agenda : Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
- Bring Others With You : Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
- Do It The Right Way : Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
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