User Experience Sr Manager at Home Depot / THD (Atlanta, GA)

POSITION PURPOSE
The User Experience Sr. Manager is responsible for attracting, retaining and developing top talent focused on designing intuitive, quality products through collaboration with end users and modern software development teams. The User Experience Sr. Manager works closely with teams of designers to support in-depth business reviews, communicate and present across all levels of the organization, and support cross-functional product teams. The Sr. Manager must exhibit the ability to lead managers and their teams and drive change management and process improvement.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
40% - Strategy & Planning:
Drives user experience by reviewing performance and directing work efforts of Designers to ensure products are aligned with company, stakeholder and end user priorities
Aligns user experience efforts across products and projects
Understands enterprise goals and KPIs to ensure value is delivered against them
Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help design enterprise products that provide Home Depot customers and associates with an unparalleled shopping experience
Communicates with key user and operational groups to understand business needs
Elicits ideas and assists team members with gaining shared understanding, and aligns the product team and stakeholders
Presents complex design concepts, user needs, and design rationale to multidisciplinary teams, as well as to key stakeholders and business partners
Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner
Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives
30% - Delivery & Execution:
Provides guidance on design of products while keeping in mind dependencies and integration with other products across the enterprise
Documents, reviews and ensures that all quality and change control standards are met
Reviews recommended designs and work of UX team members to ensure that designs are aligned with company, stakeholder, and end user priorities
Receives and prioritizes incoming requests from business partners and stakeholders
Guides the analysis of user experience data and provides recommendations to address business needs
Coaches and pairs with product team members (UX, engineering, and product management) across product teams to design solutions and share best practices
Guides the creation of designs such that information is easy to find, consume and understand
Leads the communication of ideas and designs to end user and product team members
Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics
30% - People:
Provides leadership, mentoring, and coaching to User Experience professionals
Attracts, retains, and develops top talent
Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
Fosters collaboration with team members (Engineering, Product Management, etc.) to drive value and identify and resolve impediments
Acts as a proponent of UX practices
Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
Guides more junior team members in strategy, alignment, analysis, and execution tasks
Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)
NATURE AND SCOPE
Typically reports to the Technology Director, Sr. Director or Vice President.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
Travel:
Typically requires overnight travel 5% to 20% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Must be legally permitted to work in the United States
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 6 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:

Preferred Qualifications:
6-8 years of relevant work experience
Proficiency in working as a UX Designer or Researcher in a modern software development based enterprise environment and overseeing team members
Proficiency in guiding more junior team members through User Experience fundamentals in a professional setting
Proficiency in managing and growing team members in a professional setting
Proficiency in balancing workloads across teams
Mastery in one or more of the following disciplines: user research, interaction design, information architecture, visual design; Experience with the others
Mastery in translating user needs into visual assets and guiding others to do so
Mastery in working as part of a collaborative, cross-functional modern software development team
Knowledge, Skills, Abilities and Competencies:Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Develops Talent: Developing people to meet both their career goals and the organization s goals
Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
by via developer jobs - Stack Overflow

Staff Software Engineer at Home Depot / THD (Austin, TX)

POSITION PURPOSE
The Staff Software Engineer is responsible for joining a product team and contributing to the software design, software development, and overall product lifecycle for a product that our users love. The engineering process is highly collaborative. Staff Software Engineers are expected to pair on a daily basis as they work through user stories and support products as they evolve.
Staff Software Engineers contribute to foundational code elements that can be reused as well as architectural diagrams and other product-related documentation. In addition, Staff Software Engineers may be involved in product configuration, performance tuning and testing as well as production monitoring.
As a Staff Software Engineer, you will be a core player on the product team and are expected to build and grow the skillsets of the more junior Engineers.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
70% - Delivery & Execution:
Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
Documents, reviews and ensures that all quality and change control standards are met
Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
Writes custom code or scripts to do "destructive testing" to ensure adequate resiliency in production
Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
Contributes to enterprise-wide tools to drive destructive testing, automation, or engineering empowerment
Identifies product enhancements (client-facing or technical) to create a better experience for the end users
Identifies unsecured code areas and implements fixes as they are discovered with or without tooling
Contributes to foundational code elements that can be reused many times by a product
Contributes to meaningful architecture diagrams and other documentation needed for security reviews or other interested parties
Defines Service Level Objectives for product(s) to constantly measure their reliability in production and help prioritize backlog work

20% - Support & Enablement:
Fields questions from other product teams or support teams
Monitors tools and participates in conversations to encourage collaboration across product teams
Provides application support for software running in production
Proactively monitors production Service Level Objectives for product(s)
Proactively reviews the performance and capacity of all aspects of production: code, infrastructure, data, and message processing
Triages high priority issues and outages as they arise
10% - Learning:
Participates in and leads learning activities around modern software design and development core practices (communities of practice)
Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations
Attends conferences and learns how to apply new technologies where appropriate
NATURE AND SCOPE
Typically reports to the Software Engineer Manager or Sr. Manager.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Proficient in an object oriented programming language (preferably Java)
Must be legally permitted to work in the United States
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 3 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:

Preferred Qualifications:
3-6 years of relevant work experience
Proficient in a modern scripting language (preferably Python)
Proficient in a modern web application framework such as Ruby on Rails, Spring MVC, and Node.js
Proficient in writing SQL queries against a relational database
Proficient in a version control system (preferably Git)
Experience in a front-end technology and framework such as HTML, CSS, JavaScript, AngularJS, ReactJS, and JQuery
Experience in a Linux or Unix based environment
Experience in a CI/CD toolchain
Experience in destructive testing methodologies and tools
Experience in a cloud computing platform and the associated automation patterns they provide
Experience in production systems design including High Availability, Disaster Recovery, Performance, Efficiency, and Security
Experience in defensive coding practices and patterns for high-availability
Experience in modern microservice-based architectures and methodologies
Experience in successful application of design patterns
Experience in test-driven development and effective unit test creation
Experience in a NoSQL database
Experience in query optimization and troubleshooting
Experience in effective data modeling within both SQL and NoSQL databases
Understanding of 12-factor methodology and its benefits, and able to demonstrate appropriate patterns to more junior team members
Understanding of REST and effective web service design
Knowledge, Skills, Abilities and Competencies:Cultivates Innovation: Creating new and better ways for the organization to be successful
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
Business Insight: Applying knowledge of business and the marketplace to advance the organization s goals
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Drives Results: Consistently achieving results, even under tough circumstances
Global Perspective: Taking a broad view when approaching issues; using a global lens
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
by via developer jobs - Stack Overflow

Software Engineer Principal at Home Depot / THD (Austin, TX)

POSITION PURPOSE
The Software Engineer Principal is responsible for joining a product team and contributing to the software design, software development, and overall product lifecycle for a product that our users love. The engineering process is highly collaborative. In addition to pairing, Software Engineer Principals field questions from other product teams and encourage cross-team collaboration. They also play an active role working with 3rd party vendors as well as the open-source community.
Software Engineer Principals create foundational code elements that can be reused as well as architectural diagrams and other product-related documentation. They also define service level objectives for products. In addition, Software Engineer Principals may be involved in product configuration, performance tuning and testing as well as production monitoring.
As a Software Engineer Principal, you will be an extremely knowledgeable Engineer on the product team and are expected to build and grow the skillsets of the more junior engineers. There is also an expectation that the Software Engineer Principal will demonstrate expertise around modern software design and development.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
70% - Delivery & Execution
Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
Documents, reviews and ensures that all quality and change control standards are met
Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
Writes custom code or scripts to do "destructive testing" to ensure adequate resiliency in production
Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
Contributes to enterprise-wide tools to drive destructive testing, automation, or engineering empowerment
Identifies product enhancements (client-facing or technical) to create a better experience for the end users
Identifies unsecured code areas and implements fixes as they are discovered with or without tooling
Identifies, implements, and shares technical solutions that can be used across the organization
Creates and architects foundational code elements that can be reused many times by a product
Creates meaningful architecture diagrams and other documentation needed for security reviews or other interested parties
Defines Service Level Objectives for product to constantly measure their reliability in production and help prioritize backlog work

20% - Support & Enablement:
Fields questions from other product teams or support teams
Monitors tools and participates in conversations to encourage collaboration across product teams
Provides application support for software running in production
Proactively monitors production Service Level Objectives for products
Works with vendors and the open-source community to help identify and implement feature enhancements in software products
Works with other product teams to create API specifications and contracts for shared data
Proactively reviews the performance and capacity of all aspects of production: code, infrastructure, data, and message processing
Triages high priority issues and outages as they arise
10% - Learning:
Participates in and leads learning activities around modern software design and development core practices (communities of practice)
Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations
Attends conferences and learns how to apply new technologies where appropriate
NATURE AND SCOPE
Typically reports to the Software Engineer Manager or Sr. Manager, Technology Director or Sr. Director.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Mastery of an object oriented programming language (preferably Java)
Must be legally permitted to work in the United States
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 6 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:

Preferred Qualifications:
6-8 years of relevant work experience
Mastery of a modern scripting language (preferably Python)
Mastery of a modern web application framework such as Ruby on Rails, Spring MVC, and Node.js
Mastery of writing SQL queries against a relational database
Mastery of a version control systems (preferably Git)
Proficient in a front-end technology and framework such as HTML, CSS, JavaScript, AngularJS, ReactJS, and JQuery
Proficient in a Linux or Unix based environment
Proficient in a CI/CD toolchain
Proficient in destructive testing methodologies and tools
Proficient in a cloud computing platform and the associated automation patterns they provide
Proficient in production systems design including High Availability, Disaster Recovery, Performance, Efficiency, and Security
Proficient in defensive coding practices and patterns for high-availability
Proficient in modern microservice-based architectures and methodologies
Proficient in successful application of design patterns
Proficient in test-driven development and effective unit test creation
Proficient in a NoSQL database
Proficient in query optimization and troubleshooting
Proficient in effective data modeling within both SQL and NoSQL databases
Experience in working with 12-factor methodology and understanding its benefits, and able to demonstrate appropriate patterns to more junior team members
Proficient in designing and implementing RESTful web services
Knowledge, Skills, Abilities and Competencies:Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
Business Insight: Applying knowledge of business and the marketplace to advance the organization s goals
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Cultivates Innovation: Creating new and better ways for the organization to be successful
Drives Results: Consistently achieving results, even under tough circumstances
Global Perspective: Taking a broad view when approaching issues; using a global lens
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
by via developer jobs - Stack Overflow

Software Engineer Sr Manager at Home Depot / THD (Austin, TX)

POSITION PURPOSE
As a Software Engineer Sr. Manager, you will be given a chance to contribute to the products we create, help grow the next generation of engineering talent, and help shape the technology strategy of the enterprise.
In addition, you will be given the chance to work with our most strategic vendors to ensure that 3rd party tools and applications are readily available to all product teams that are interested in using them. The Sr. Manager must exhibit the ability to lead managers and their teams and drive change management and process improvement.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
20% - Strategy & Planning:
Works and negotiates with partners on the staffing of skilled engineering positions on product teams
Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner
Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that aligned to domain, portfolio, and enterprise strategic objectives
Evaluates new technologies for adoption across the enterprise
Helps to identify and demonstrate emerging technologies for adoption by product teams

20% - Delivery & Execution:
Collaborates and pairs with product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
Documents, reviews and ensures that all quality and change control standards are met
Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
Works with vendors and partners for the successful implementation of critical tooling and platforms
Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
Contributes to enterprise-wide tools to drive destructive testing, automation, and engineering empowerment
Participates in and leads review board sessions to drive consistency across the enterprise
Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics
Fills in on product teams for engineers who are out of the office

15% - Support & Enablement:
Fields questions from engineers, product teams, or support teams
Monitors tools and participates in conversations to encourage collaboration across product teams
Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations
Provides application support for software running in production
Acts as a technical escalation point for the engineers on the team
45% - People:
Provides leadership, mentoring, and coaching to Software Engineers
Attracts, retains, and develops top talent to build a world class Software Engineering Team
Conducts annual and mid-year reviews by reviewing individual development plans and team feedback
Fosters collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests
Acts as a proponent of modern software development practices
Guides team members in strategy, alignment, analysis, and execution tasks within and across product teams
Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)
Builds relationships with technology leaders at other companies to learn best practices and elegant solutions to common problems
NATURE AND SCOPE
Typically reports to the Technology Director, Sr. Director or Vice President.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel 5% to 20% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Mastery of an object oriented programming language (preferably Java)
Must be legally permitted to work in the United States
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 6 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:

Preferred Qualifications:
6-8 years of relevant work experience
Mastery of a modern scripting language (preferably Python)
Mastery of a modern web application framework such as Ruby on Rails, Spring MVC, and Node.js
Mastery of writing SQL queries against a relational database
Mastery of modern product development processes and pipelines
Proficient in effective troubleshooting and issue resolution techniques
Proficient in effective system monitoring and log analysis techniques
Capable of understanding complicated systems quickly
Proficiency in guiding more junior team members through Software Engineering fundamentals in a professional setting
Proficient managing and growing team members in a professional setting
Proficient balancing workloads across teams
Experience managing vendor relationships
Experience with translating high level strategy to tactical execution
Knowledge, Skills, Abilities and Competencies:Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
Business Insight: Applying knowledge of business and the marketplace to advance the organization s goals
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Develops Talent: Developing people to meet both their career goals and the organization s goals
Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
by via developer jobs - Stack Overflow

Staff Software Engineer - Reliability Engineer at Home Depot / THD (Austin, TX)

POSITION PURPOSE
The Staff Software Engineer is responsible for joining a product team and contributing to the software design, software development, and overall product lifecycle for a product that our users love. The engineering process is highly collaborative. Staff Software Engineers are expected to pair on a daily basis as they work through user stories and support products as they evolve.
Staff Software Engineers contribute to foundational code elements that can be reused as well as architectural diagrams and other product-related documentation. In addition, Staff Software Engineers may be involved in product configuration, performance tuning and testing as well as production monitoring.
As a Staff Software Engineer, you will be a core player on the product team and are expected to build and grow the skillsets of the more junior Engineers.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
70% - Delivery & Execution:
Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
Documents, reviews and ensures that all quality and change control standards are met
Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
Writes custom code or scripts to do "destructive testing" to ensure adequate resiliency in production
Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
Contributes to enterprise-wide tools to drive destructive testing, automation, or engineering empowerment
Identifies product enhancements (client-facing or technical) to create a better experience for the end users
Identifies unsecured code areas and implements fixes as they are discovered with or without tooling
Contributes to foundational code elements that can be reused many times by a product
Contributes to meaningful architecture diagrams and other documentation needed for security reviews or other interested parties
Defines Service Level Objectives for product(s) to constantly measure their reliability in production and help prioritize backlog work

20% - Support & Enablement:
Fields questions from other product teams or support teams
Monitors tools and participates in conversations to encourage collaboration across product teams
Provides application support for software running in production
Proactively monitors production Service Level Objectives for product(s)
Proactively reviews the performance and capacity of all aspects of production: code, infrastructure, data, and message processing
Triages high priority issues and outages as they arise
10% - Learning:
Participates in and leads learning activities around modern software design and development core practices (communities of practice)
Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations
Attends conferences and learns how to apply new technologies where appropriate
NATURE AND SCOPE
Typically reports to the Software Engineer Manager or Sr. Manager.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Proficient in an object oriented programming language (preferably Java)
Must be legally permitted to work in the United States
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 3 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:

Preferred Qualifications:
3-6 years of relevant work experience
Proficient in a modern scripting language (preferably Python)
Proficient in a modern web application framework such as Ruby on Rails, Spring MVC, and Node.js
Proficient in writing SQL queries against a relational database
Proficient in a version control system (preferably Git)
Experience in a front-end technology and framework such as HTML, CSS, JavaScript, AngularJS, ReactJS, and JQuery
Experience in a Linux or Unix based environment
Experience in a CI/CD toolchain
Experience in destructive testing methodologies and tools
Experience in a cloud computing platform and the associated automation patterns they provide
Experience in production systems design including High Availability, Disaster Recovery, Performance, Efficiency, and Security
Experience in defensive coding practices and patterns for high-availability
Experience in modern microservice-based architectures and methodologies
Experience in successful application of design patterns
Experience in test-driven development and effective unit test creation
Experience in a NoSQL database
Experience in query optimization and troubleshooting
Experience in effective data modeling within both SQL and NoSQL databases
Understanding of 12-factor methodology and its benefits, and able to demonstrate appropriate patterns to more junior team members
Understanding of REST and effective web service design
Knowledge, Skills, Abilities and Competencies:Cultivates Innovation: Creating new and better ways for the organization to be successful
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
Business Insight: Applying knowledge of business and the marketplace to advance the organization s goals
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Drives Results: Consistently achieving results, even under tough circumstances
Global Perspective: Taking a broad view when approaching issues; using a global lens
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
by via developer jobs - Stack Overflow

Staff Systems Engineer - Infrastructure at Home Depot / THD (Austin, TX)

POSITION PURPOSE
The Staff Systems Engineer develops, maintains, and supports The Home Depot's technical infrastructure that includes network, hardware, database, and system software components.
The Staff Systems Engineer is responsible for collaborating with and enabling product teams with infrastructure. Staff Systems Engineers are expected to leverage tooling and custom applications to monitor and optimize performance. Staff Systems Engineers lead the stand up of physical and virtual infrastructure to meet evolving enterprise and product team needs. In addition, Staff Systems Engineers may lead the selection and rollout of field and corporate technology.

As a Staff Systems Engineer, you will be a core player that participates and leads multiple efforts simultaneously. You are expected to build and grow the skillsets of more junior Engineers on the team.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
20% - Strategy & Planning:
Researches and analyzes business trends and behavioral data to identify opportunities for improvements and new initiatives
Leads the evaluation, development, and recommendation of specific technology products and platforms to provide cost-effective solutions that meet business and technology requirements
Researches and designs best fit infrastructure, network, database, and security architectures for products
Proactively creates and maintains tools for monitoring and support
Participates in project planning and management across multiple efforts
Develops formal training courses
30% - Delivery & Execution:
Leads configuration, debugging, and support for infrastructure
Documents, reviews and ensures that all quality and change control standards are met
Leads field and corporate roll-outs of technology
Leads the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
Creates and optimizes specifications for technology solutions
Produces and manages purchase requests for hardware and software
40% - Support & Enablement:
Collaborates with product and project teams to understand needs and enable them with infrastructure
Supports technology architecture design review efforts for project and product teams
Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases, and security; optimizes and tunes performance as appropriate
Drives root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions
Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability
Acts as a vendor liaison, owning resourcing, issue management, and documentation
Leads the production of in-house documentation around solutions
Monitors tools and proactively helps teams struggling with systems issues
Provides application support for software running in production
Creates scripts and tools that drive automation and enable product teams and end users to move towards self service
Acts as a mentor to more junior Systems Engineers

10% - Learning:
Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impacts tools, training, and support necessary to keep systems up, running, and secure
Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice)
Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations
NATURE AND SCOPE
Typically reports to the Systems Engineer Manager or Sr. Manager.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Must be legally permitted to work in the United States
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 3 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:

Preferred Qualifications:
3-6 years of relevant work experience
Professional experience in two of the following areas: Infrastructure Engineering, Network Engineering, Database Engineering, or Security Engineering; familiarity with at least one other, and interest in the growing in the remaining disciplines
Proficiency in working as part of a collaborative, cross-functional, modern engineering team
Proficiency in infrastructure, network, database, or security troubleshooting and remediation; experience with at least one other
Proficiency in installing and upgrading applications or databases and performing system maintenance
Experience with networking, system and hardware design and architecture, DBMS concepts, SQL programming, and client server concepts
Proficiency with debuggers, runtime analysis, library systems, compiled programming, and software update tools
Proficiency in system and environment analysis, design, and optimization
Experience with object oriented programming languages (preferably Java), distributed computing environments, and code reviews
Experience with system security design and management
Experience with disaster recovery planning and engineering
Proficiency in monitoring the operational status and performance of, and configuring as well as tuning, systems, networks, or databases
Proficiency in operating system commands and utilities as well as scripting
Proficiency working with cloud platforms such as GCP and Azure
Proficiency in supporting a 24x7 retail operation
Knowledge, Skills, Abilities and Competencies:Cultivates Innovation: Creating new and better ways for the organization to be successful
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Business Insight: Applying knowledge of business and the marketplace to advance the organization s goals
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Drives Results: Consistently achieving results, even under tough circumstances
Global Perspective: Taking a broad view when approaching issues; using a global lens
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Self-Development: Actively seeing new ways to grow and be challenged, using both formal and informal development channels
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
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Systems Engineer Principal - Infrastructure at Home Depot / THD (Austin, TX)

POSITION PURPOSE
The Principal, Systems Engineering, guides the development, maintenance, and support of The Home Depot's technical infrastructure that includes network, hardware, database, and system software components. They have an in-depth understanding of the technology landscape and act as the face of the Systems Engineering group to other areas of the organization. In addition, they provide technical guidance to more junior Systems Engineers.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
40% - Strategy & Planning:
Researches and analyzes business trends and behavioral data to identify opportunities for improvements and new initiatives
Leads the evaluation, development, and recommendation of specific technology products and platforms to provide cost-effective solutions that meet business and technology requirements
Researches and designs best fit infrastructure, network, database, and security architectures for products
Guides the proactive creation and maintenance of tools for monitoring and support
Leads project budgeting, planning, and management across multiple efforts and teams
Develops and delivers formal training courses
Visits with operational units (e.g., warehouses, stores, data centers) to understand needs and build relationships
20% - Delivery & Execution:
Guides configuration, debugging, and support for infrastructure
Documents, reviews and ensures that all quality and change control standards are met
Guides field and corporate roll-outs of technology
Guides the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
Creates and optimizes specifications for complex technology solutions
Produces and manages purchase requests for hardware and software
Creates technical white papers and thought leadership
Creates and enforces process standards
Leads disaster recovery planning and engineering efforts
Collaborates with other leaders to drive build versus buy decisions with regard to technology
30% - Support & Enablement:
Collaborates with product and project teams to understand needs and enable them with infrastructure
Guides technology architecture design review efforts for project and product teams
Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases and security; optimizes and tunes performance as appropriate
Guides root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions
Guides maintenance, upgrades, and support for existing systems and infrastructure to ensure operational stability
Acts as a vendor relationship manager
Guides the production of in-house documentation around solutions
Monitors tools and proactively helps teams struggling with systems issues
Provides application support for software running in production
Guides the creation of scripts and tools that drive automation and enable product teams and end users to move towards self service
Acts as a mentor to more junior Systems Engineers

10% - Learning:
Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impacts tools, training, and support necessary to keep systems up, running, and secure
Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice)
Leads learning efforts inside the organization focused on systems engineering
Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations
NATURE AND SCOPE
Typically reports to the Systems Engineer Manager or Sr. Manager, Technology Director or Sr. Director.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Must be legally permitted to work in the United States
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 6 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:

Preferred Qualifications:
6-8 years of relevant work experience
Professional experience in all areas of Systems Engineering - Infrastructure, Network , Database, and Security; proficiency in at least 2 areas and mastery of at least 1
Mastery of working as part of a collaborative, cross-functional, modern engineering team
Proficiency in infrastructure, network, database, or security troubleshooting and remediation; experience with at least one other
Proficiency in installing and upgrading applications or databases and performing system maintenance
Proficiency in networking, system and hardware design and architecture, DBMS concepts, SQL programming, and client server concepts
Mastery of debuggers, runtime analysis, library systems, compiled programming, and software update tools
Mastery of complex system and environment analysis, design, and optimization
Experience with system and software deployment automation
Proficiency in object oriented programming languages (preferably Java), distributed computing environments, and code reviews
Experience with middleware design and development
Proficiency in system security design and management
Proficiency in disaster recovery planning and engineering
Proficiency in monitoring the operational status and performance of, and configuring as well as tuning, systems, networks, or databases
Proficiency in operating system commands and utilities as well as scripting
Proficiency in working with cloud platforms such as GCP and Azure
Proficiency in supporting a 24x7 retail operation
Knowledge, Skills, Abilities and Competencies:Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Business Insight: Applying knowledge of business and the marketplace to advance the organization s goals
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Cultivates Innovation: Creating new and better ways for the organization to be successful
Drives Results: Consistently achieving results, even under tough circumstances
Global Perspective: Taking a broad view when approaching issues; using a global lens
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Self-Development: Actively seeing new ways to grow and be challenged using both formal and informal development channels
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
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Systems Engineer Sr Manager - Infrastructure at Home Depot / THD (Austin, TX)

POSITION PURPOSE
The Systems Engineer Sr. Manager is responsible for attracting, retaining and developing top talent focused on market needs, and inspiring Systems Engineering teams to provide quality service to drive a highly stable infrastructure in support of The Home Depot's business. The Systems Engineer Sr. Manager focuses on guiding and executing the implementation, maintenance, and support of hardware, software, and systems necessary to enable sales, drive efficiency, and build customer satisfaction. Within their Systems Engineering teams, Systems Engineer Sr. Managers, work closely with business stakeholders and the stores. They support system planning reviews and communicate with, and present across, all levels of the organization.
The Systems Engineer Sr. Manager is a strategic leader that is skilled and experienced in generating innovative ideas for growth within their respective area and across the systems engineering organization. The Sr. Manager must exhibit the ability to lead managers and their teams and drive change management and process improvement.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
40% - Strategy & Planning:
Drives Systems Engineering by reviewing performance and directing work efforts of Engineers and vendors to ensure alignment with company, stakeholder, and end user priorities
Aligns Systems Engineering efforts across products and projects
Understands enterprise goals and KPIs to ensure value is delivered against them
Gains a thorough understanding of end user needs, both existing and potential, and uses that knowledge to help design infrastructure that exceeds expectations
Communicates with key user and operational groups to understand business needs
Elicits ideas and assists team members with gaining shared understanding of systems engineering techniques
Markets and promotes Systems Engineering capabilities so that end users understand the team's capabilities and the associated benefits
Presents complex design concepts and rationale to multidisciplinary teams, as well as to key stakeholders and business partners
Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner
Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives
15% - Delivery & Execution:
Provides guidance on configuration, debugging, and support for infrastructure
Documents, reviews and ensures that all quality and change control standards are met
Guides field and corporate roll-outs of technology
Guides the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
Reviews specifications for complex technology solutions
Provides regular status to leadership regarding progress of Systems Engineering efforts
Reviews and approves purchase requests for hardware and software
Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics
15% - Support & Enablement:
Removes roadblocks and obstacles that may impair Systems Engineers to help ensure efforts meet strategic, financial, and technical goals
Receives and prioritizes escalations and incoming requests from product teams and stakeholders
Guides the production of in-house documentation around solutions
Monitors tools and proactively helps teams struggling with systems issues

30% - People:
Provides leadership, mentoring, and coaching to Systems Engineering professionals
Attracts, retains, and develops top talent
Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
Fosters collaboration with team members to drive value and identify and resolve impediments
Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
Guides more junior team members in strategy, alignment, analysis, and execution tasks
Participates in and contributes to learning activities around systems engineering core practices (communities of practice)
NATURE AND SCOPE
Typically reports to the Technology Director, Sr. Director or Vice President.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel 5% to 20% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Must be legally permitted to work in the United States
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 6 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:

Preferred Qualifications:
6-8 years of relevant work experience
Professional experience in the following areas: Infrastructure Engineering, Network Engineering, Database Engineering, or Security Engineering
Proficiency in working as part of a collaborative, cross-functional, modern engineering team
Proficiency in guiding more junior team members through systems engineering fundamentals in a professional setting
Proficiency in managing and growing team members in a professional setting
Proficiency balancing workloads across teams
Proficiency managing and growing vendor relationships; experience with vendor negotiations
Proficiency in infrastructure, network, database or security troubleshooting and remediation; experience with at least one other
Experience installing and upgrading applications or databases and performing system maintenance
Experience with networking, system and hardware design and architecture, DBMS concepts, SQL programming, and client server concepts
Experience with system and environment analysis, design, and optimization
Experience with object oriented programming languages (preferably Java), distributed computing environments, and code reviews
Experience with system security design and management
Experience with disaster recovery planning and engineering
Experience monitoring the operational status and performance of, and configuring as well as tuning systems, networks, or databases
Experience with operating system commands and utilities as well as scripting
Experience working with cloud platforms such as GCP and Azure
Proficiency in supporting a 24x7 retail operation
Knowledge, Skills, Abilities and Competencies:Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
Business Insight: Applying knowledge of business and the marketplace to advance the organization s goals
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Develops Talent: Developing people to meet both their career goals and the organization s goals
Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
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Staff User Experience Designer at Home Depot / THD (Austin, TX)

POSITION PURPOSE
The Staff User Experience Designer is responsible for designing intuitive, quality products through collaboration with end users and modern software development teams. The Staff User Experience Designer will act as a mentor and peer leader to other User Experience Designers to help them grow and develop. The Staff User Experience Designer will collaborate with the User Experience Designers to ensure a logical flow of the product.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
50% - Strategy & Planning:Communicates with key user and operational groups to understand business needs
Elicits ideas and assists team members with gaining shared understanding, and aligns the product team and stakeholders
Presents design concepts, user needs, and design rationale to multidisciplinary teams, as well as to key stakeholders and business partners
Guides more junior team members in strategy and alignment tasks
50% - Delivery & Execution:
Analyzes user experience data and provides recommendations to address business needs
Documents, reviews and ensures that all quality and change control standards are met
Collaborates and pairs with other product team members (UX, engineering, and product management) to design solutions
Creates designs such that information is easy to find, consume, and understand
Communicates ideas and designs to end users and product team members
Guides more junior team members in analysis and execution tasks
Leads learning activities around modern software design and development core practices (communities of practice)
NATURE AND SCOPE
Typically reports to the User Experience Manager or Sr. Manager.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Must be legally permitted to work in the United States
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 3 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:

Preferred Qualifications:
3-6 years of relevant work experience
Proficiency in one or more of the following disciplines: user research, interaction design, information architecture, visual design; exposure to and interest in growing in the others
Proficiency in translating user needs into visual assets
Proficiency in analyzing both quantitative and qualitative data and presenting findings and recommendations
Proficiency in rapid prototyping and visualization
Proficiency in leveraging research and usability strategy deliverables such as discovery findings, mental models, scenarios, user journey maps, personas, debrief documentation, screeners, testing plans, task lists, low and high fidelity prototypes, annotated wireframes, and/or clickable prototypes
Proficiency in leveraging approaches to translating findings into tangible designs such as heuristic reviews, usability testing, competitive product analysis, web metrics data, field research, quantitative surveys, user interviews, and persona development
Proficiency in rapid prototyping and visualization tools such as Axure, iRise, Balsamiq, Omnigraffle, Visio, Adobe CC, and UXPin
Proficiency in visual software tools such as Adobe illustrator, Photoshop, and Fireworks
Proficiency in using, and experience in generating style guides, iconography, and/or typography
Experience guiding more junior team members through User Experience fundamentals in a professional setting
Proficiency in working as part of a collaborative, cross-functional, modern software design and development team
Knowledge, Skills, Abilities and Competencies:Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
Business Insight: Applying knowledge of business and the marketplace to advance the organization s goals
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Customer Focus: Building strong customer relationships and delivering customer-centric solutions
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Self-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
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Product Support Sr Manager at Home Depot / THD (Austin, TX)

POSITION PURPOSE
The Product Support Sr. Manager is responsible for resolving the most advanced technical and executive level issues, engaging as a Subject Matter Expert (SME) for various aspects of the Support Desk business, and overseeing and aligning many projects across the IT Support Team to help achieve enterprise objectives. This role also drives engagement and operational excellence, sets standards within the Product Support Team, and aids in setting the overall direction for the department. The Product Support Sr. Manager is responsible for guiding, challenging, and developing more junior team members and leaders from a professional development and execution perspective. The Sr. Manager must exhibit the ability to lead managers and their teams and drive change management and process improvement.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
30% - Delivery & Execution:
Partners to resolve the most advanced, escalated technical and executive-level issues
Documents, reviews and ensures that all quality and change control standards are met
Acts as a SME for various aspects of the Support business to ensure knowledge base articles, training, and knowledge is shared across the Support Desk Services business for VPN/Connectivity, Networking/Firewall, Security/Virus, Training/Knowledge Management, Change Management, Microsoft, Telepresence, etc.
Oversees many projects within the Support Team and drives alignment across them to achieve department and enterprise level goals; provides consultation and direction for projects outside of the Support Desk
Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics
30% - Strategy & Planning:
Engages, tracks, and partners with The Home Depot teams to understand current relationships, perceptions of user experience, and possible improvement opportunities for the Support Team and Support Leadership
Assists directors in selecting critical vendors to partner with; engages vendors as needed to resolve or proactively remediate issues
Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives
Drives alignment and improvement across the Support Team by identifying and analyzing trends and considering suggestions from other Support Leaders; makes final decisions to drive necessary changes
Communicates standards, processes, and updates that mitigate potential negative impact; holds Support Team members and leaders accountable for adhering to current processes and standards; encourages and considers suggestions from team members and leaders for improvement
Determines critical insights from reports to help guide the direction and development of Support business (daily, weekly, monthly metrics; customer satisfaction surveys, SCCM reports, Top Issues)
Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner

15% - Administration & Operations:
Assists Managers in assigning and delegating work to the team to meet SLAs as needed (e.g., HPSM inboxes, CMS L2 phone queue)
Produces and updates content for knowledge base articles and training for Support Desk Level 3 and leaders; leads training classes for Level 3 and leaders; oversees training documentation for other levels and supports training as needed
Assesses sets, communicates, and drives standards in quality, call handling, troubleshooting, and problem resolution best practices; serves as a resource for more junior team members on how to approach or complete this task; holds team and other Support Desk leaders accountable to meeting these standards

25% - People:
Attracts, retains, and develops top talent
Conducts annual and mid-year reviews for more junior leaders, reviewing individual development plans and providing performance feedback
Acts as a proponent of best practices
Monitors and observes team performance; determine areas for further training and coaching and produces associated content
Makes final decisions on prioritized, team-level development and update needs to ensure team stays relevant, up to date, and highly skilled across customer service and issue resolution and continues to grow their technical abilities
NATURE AND SCOPE
Typically reports to the Technology Director, Sr. Director or Vice President.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel 5% to 20% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Must be legally permitted to work in the United States
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 6 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:

Preferred Qualifications:
6-8 years of relevant work experience
Expertise in CRM, or standard help desk ticketing systems, and remote monitoring and management software
Proficient in Microsoft Office standard applications
Expertise in troubleshooting and diagnosing networking issues and problems with modern operating systems
Expertise in troubleshooting and diagnosing in virtualized and cloud-based environments
Expertise in administering antivirus software
Expertise in administering mobile devices and mobile device management systems
Expertise in data management (backup) software and Windows Server
Expertise in DNS, DHCP, Internet infrastructure, and IP informational tools
Expertise in setting file permissions, email protocols (SMTP, POP), Active Directory, and Citrix Servers
Expertise in contributing to and developing content for a knowledge database and team training documentation
Expertise in serving as a resource for more junior team members on how to approach or complete Support Desk tasks
Expertise in setting high standards through action
Expertise in identifying trends and determining and applying necessary process or standard operating procedure changes to optimize efficiency and effectiveness
Proficient in selecting and engaging vendors, and establishing, nurturing, and maintaining vendor relationships
Knowledge, Skills, Abilities and Competencies:Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique
needs of different audiences
Customer Focus: Building strong customer relationships and delivering customer-centric solutions
Decision Quality: Making good and timely decisions that keep the organization moving forward
Develops Talent: Developing people to meet both their career goals and the organization s goals
Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
Ensures Accountability: Holding self and others accountable to meet commitments
Manages Conflict: Handling conflict situations effectively, with a minimum of noise
Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals
Resourcefulness: Securing and deploying resources effectively and efficiently
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
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Technology Director at Home Depot / THD (Austin, TX)

POSITION PURPOSE
The Technology Director is responsible for collaborating across the enterprise to plan for and achieve goals of the associated domain or portfolio segment, supporting the enterprise roadmap, delivering technical and functional partner satisfaction, and driving action that helps the enterprise meet customer needs. Directors are responsible for guiding others in execution and professional development.
As a Technology Director, you will work closely with functional and technical leaders to plan for and execute enabling technology solutions. You will understand the business holistically and drive strategic alignment across teams. In addition, you will focus on outcomes; thinking through, documenting, and communicating value propositions and concrete metrics for success.
Directors attract, retain, motivate, coach, and mentor top talent.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
40% - Strategy & Planning:
Partners with functional and technical leaders to identify and plan capabilities necessary to meet short and long-term business needs
Develops and executes strategic plans in support of key objectives in a timely and fiscally responsible manner
Informs and drives strategic alignment and partnerships with functional and technical peers and leaders
Connects the dots across multiple levels and related functions to understand the business holistically
Evaluates research and market analysis, meets with third party vendors, and maintains knowledge of industry innovations and technology platforms to inform strategy
Establishes and nurtures strategic vendor relationships; influences vendors to align to domain, portfolio, and enterprise strategic objectives
Drives growth for the business by applying technical and domain expertise to provide thought leadership and translate vision into action
40% - Delivery & Execution:
Defines and communicates value propositions, success metrics, and outcomes
Documents, reviews and ensures that all quality and change control standards are met
Develops, plans, and implements sustainable, repeatable, and reliable processes; oversees process improvement
Drives operational excellence to create internal customer satisfaction and meet operational metrics while prioritizing external customer needs
Understands and articulates the value creation and business proposition to teams and functional partners
20% - People:
Provides leadership, mentoring, and coaching to direct reports
Manages and coordinates strategic direction for staff
Attracts, retains, develops, and motivates top talent
Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
NATURE AND SCOPE
Typically reports to Sr. Director or Vice President.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel 5% to 20% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Must be legally permitted to work in the United States
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 8 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:

Preferred Qualifications:
8-10 years of relevant work experience
Proficient in leading at a Sr. Manager level or above within a fast-paced, multi-division, national company
Proficient in defining, communicating, and driving value propositions, success metrics, and outcomes
Proficient in shaping, aligning, and guiding execution of strategic direction for a domain or significant portfolio segment
Proficient in communicating, building influence, and developing relationships with functional and technical leaders, with high-level vendor partners, and across all levels in the organization
Proficient in selecting and leading strategic vendor relationships or acting as the primary point of contact for strategic partnerships
Proficient in managing and developing direct reports with their own span of control
Proficient in utilizing deep market and industry knowledge for a related portfolio segment or domain to achieve strategic objectives
Knowledge, Skills, Abilities and Competencies:Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
Business Insight: Applying knowledge of business and the marketplace to advance the organization s goals
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Courage: Stepping up to address difficult issues, saying what needs to be said
Cultivates Innovation: Creates new and better ways for the organization to be successful
Customer Focus: Builds strong customer relationships and delivering customer-centric solutions
Decision Quality: Making good and timely decisions that keep the organization moving forward
Develops Talent: Developing people to meet both their career goals and the organization s goals
Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
Drives Results: Consistently achieving results, even under tough circumstances
Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions
Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
Persuades: Using compelling arguments to gain the support and commitment of others
Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies
Tech Savvy: Anticipating and adopting innovations in business-building digital and technology applications
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Product Support Sr Manager at Home Depot / THD (Atlanta, GA)

POSITION PURPOSE
The Product Support Sr. Manager is responsible for resolving the most advanced technical and executive level issues, engaging as a Subject Matter Expert (SME) for various aspects of the Support Desk business, and overseeing and aligning many projects across the IT Support Team to help achieve enterprise objectives. This role also drives engagement and operational excellence, sets standards within the Product Support Team, and aids in setting the overall direction for the department. The Product Support Sr. Manager is responsible for guiding, challenging, and developing more junior team members and leaders from a professional development and execution perspective. The Sr. Manager must exhibit the ability to lead managers and their teams and drive change management and process improvement.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
30% - Delivery & Execution:
Partners to resolve the most advanced, escalated technical and executive-level issues
Documents, reviews and ensures that all quality and change control standards are met
Acts as a SME for various aspects of the Support business to ensure knowledge base articles, training, and knowledge is shared across the Support Desk Services business for VPN/Connectivity, Networking/Firewall, Security/Virus, Training/Knowledge Management, Change Management, Microsoft, Telepresence, etc.
Oversees many projects within the Support Team and drives alignment across them to achieve department and enterprise level goals; provides consultation and direction for projects outside of the Support Desk
Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics
30% - Strategy & Planning:
Engages, tracks, and partners with The Home Depot teams to understand current relationships, perceptions of user experience, and possible improvement opportunities for the Support Team and Support Leadership
Assists directors in selecting critical vendors to partner with; engages vendors as needed to resolve or proactively remediate issues
Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and enterprise strategic objectives
Drives alignment and improvement across the Support Team by identifying and analyzing trends and considering suggestions from other Support Leaders; makes final decisions to drive necessary changes
Communicates standards, processes, and updates that mitigate potential negative impact; holds Support Team members and leaders accountable for adhering to current processes and standards; encourages and considers suggestions from team members and leaders for improvement
Determines critical insights from reports to help guide the direction and development of Support business (daily, weekly, monthly metrics; customer satisfaction surveys, SCCM reports, Top Issues)
Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner

15% - Administration & Operations:
Assists Managers in assigning and delegating work to the team to meet SLAs as needed (e.g., HPSM inboxes, CMS L2 phone queue)
Produces and updates content for knowledge base articles and training for Support Desk Level 3 and leaders; leads training classes for Level 3 and leaders; oversees training documentation for other levels and supports training as needed
Assesses sets, communicates, and drives standards in quality, call handling, troubleshooting, and problem resolution best practices; serves as a resource for more junior team members on how to approach or complete this task; holds team and other Support Desk leaders accountable to meeting these standards

25% - People:
Attracts, retains, and develops top talent
Conducts annual and mid-year reviews for more junior leaders, reviewing individual development plans and providing performance feedback
Acts as a proponent of best practices
Monitors and observes team performance; determine areas for further training and coaching and produces associated content
Makes final decisions on prioritized, team-level development and update needs to ensure team stays relevant, up to date, and highly skilled across customer service and issue resolution and continues to grow their technical abilities
NATURE AND SCOPE
Typically reports to the Technology Director, Sr. Director or Vice President.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel 5% to 20% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Must be legally permitted to work in the United States
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 6 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:

Preferred Qualifications:
6-8 years of relevant work experience
Expertise in CRM, or standard help desk ticketing systems, and remote monitoring and management software
Proficient in Microsoft Office standard applications
Expertise in troubleshooting and diagnosing networking issues and problems with modern operating systems
Expertise in troubleshooting and diagnosing in virtualized and cloud-based environments
Expertise in administering antivirus software
Expertise in administering mobile devices and mobile device management systems
Expertise in data management (backup) software and Windows Server
Expertise in DNS, DHCP, Internet infrastructure, and IP informational tools
Expertise in setting file permissions, email protocols (SMTP, POP), Active Directory, and Citrix Servers
Expertise in contributing to and developing content for a knowledge database and team training documentation
Expertise in serving as a resource for more junior team members on how to approach or complete Support Desk tasks
Expertise in setting high standards through action
Expertise in identifying trends and determining and applying necessary process or standard operating procedure changes to optimize efficiency and effectiveness
Proficient in selecting and engaging vendors, and establishing, nurturing, and maintaining vendor relationships
Knowledge, Skills, Abilities and Competencies:Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique
needs of different audiences
Customer Focus: Building strong customer relationships and delivering customer-centric solutions
Decision Quality: Making good and timely decisions that keep the organization moving forward
Develops Talent: Developing people to meet both their career goals and the organization s goals
Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
Ensures Accountability: Holding self and others accountable to meet commitments
Manages Conflict: Handling conflict situations effectively, with a minimum of noise
Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals
Resourcefulness: Securing and deploying resources effectively and efficiently
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
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Technology Director at Home Depot / THD (Atlanta, GA)

POSITION PURPOSE
The Technology Director is responsible for collaborating across the enterprise to plan for and achieve goals of the associated domain or portfolio segment, supporting the enterprise roadmap, delivering technical and functional partner satisfaction, and driving action that helps the enterprise meet customer needs. Directors are responsible for guiding others in execution and professional development.
As a Technology Director, you will work closely with functional and technical leaders to plan for and execute enabling technology solutions. You will understand the business holistically and drive strategic alignment across teams. In addition, you will focus on outcomes; thinking through, documenting, and communicating value propositions and concrete metrics for success.
Directors attract, retain, motivate, coach, and mentor top talent.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
40% - Strategy & Planning:
Partners with functional and technical leaders to identify and plan capabilities necessary to meet short and long-term business needs
Develops and executes strategic plans in support of key objectives in a timely and fiscally responsible manner
Informs and drives strategic alignment and partnerships with functional and technical peers and leaders
Connects the dots across multiple levels and related functions to understand the business holistically
Evaluates research and market analysis, meets with third party vendors, and maintains knowledge of industry innovations and technology platforms to inform strategy
Establishes and nurtures strategic vendor relationships; influences vendors to align to domain, portfolio, and enterprise strategic objectives
Drives growth for the business by applying technical and domain expertise to provide thought leadership and translate vision into action
40% - Delivery & Execution:
Defines and communicates value propositions, success metrics, and outcomes
Documents, reviews and ensures that all quality and change control standards are met
Develops, plans, and implements sustainable, repeatable, and reliable processes; oversees process improvement
Drives operational excellence to create internal customer satisfaction and meet operational metrics while prioritizing external customer needs
Understands and articulates the value creation and business proposition to teams and functional partners
20% - People:
Provides leadership, mentoring, and coaching to direct reports
Manages and coordinates strategic direction for staff
Attracts, retains, develops, and motivates top talent
Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
NATURE AND SCOPE
Typically reports to Sr. Director or Vice President.
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel 5% to 20% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Must be legally permitted to work in the United States
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 8 years
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Additional Qualifications:

Preferred Qualifications:
8-10 years of relevant work experience
Proficient in leading at a Sr. Manager level or above within a fast-paced, multi-division, national company
Proficient in defining, communicating, and driving value propositions, success metrics, and outcomes
Proficient in shaping, aligning, and guiding execution of strategic direction for a domain or significant portfolio segment
Proficient in communicating, building influence, and developing relationships with functional and technical leaders, with high-level vendor partners, and across all levels in the organization
Proficient in selecting and leading strategic vendor relationships or acting as the primary point of contact for strategic partnerships
Proficient in managing and developing direct reports with their own span of control
Proficient in utilizing deep market and industry knowledge for a related portfolio segment or domain to achieve strategic objectives
Knowledge, Skills, Abilities and Competencies:Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
Business Insight: Applying knowledge of business and the marketplace to advance the organization s goals
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Courage: Stepping up to address difficult issues, saying what needs to be said
Cultivates Innovation: Creates new and better ways for the organization to be successful
Customer Focus: Builds strong customer relationships and delivering customer-centric solutions
Decision Quality: Making good and timely decisions that keep the organization moving forward
Develops Talent: Developing people to meet both their career goals and the organization s goals
Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
Drives Results: Consistently achieving results, even under tough circumstances
Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions
Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
Persuades: Using compelling arguments to gain the support and commitment of others
Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies
Tech Savvy: Anticipating and adopting innovations in business-building digital and technology applications
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