We are seeking a skilled Service Desk Engineer (Tier I) who will provide technical support for the Companys clients.
Essential Functions and Responsibilities:
- Provide excellent client support via telephone and e-mail for tier I tickets.
- Address system alerts generated by the Companys monitoring systems.
- Assist clients in troubleshooting the following server issues:
- Windows Server 2008/2012/2016: Active Directory, DNS, DHCP, etc.
- Exchange Server 2010/2013/2016/Office 365
- Blackberry Enterprise Server
- VMWare ESX and/or Microsoft Hyper-V
- Symantec Backup Exec
- Backup and DR
- Common Client/Server Applications including MS Office
Assist clients in troubleshooting the following networking issues:
- SonicWall VPN/Firewalls
- Cisco Routers/Switches
- ShoreTel Director
- Internet-related problems
Assist clients in troubleshooting the following workstation, peripheral and mobile device issues:
- Office 365
- Windows 7/10
- Standard and proprietary applications
- Desktop and laptop hardware
- Printers, scanners, fax devices
- Mobile devices (iPhone, Windows Mobile, Android)
Qualifications: The candidate must possess a relevant combination of education, experience and training that demonstrates the knowledge, skills and abilities to perform the essential duties and responsibilities.
Pay and Benefits: Our competitive pay and employee benefits program reflects our commitment to attract, motivate, and retain the highest quality and most competent employees. Our employee benefits program includes PPO and HMO medical, dental, vision, life insurance, FSA, 401K Plan and generous paid PTO and holidays.
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