Job Description
With offices around the world, Arm is a diverse community of dedicated, innovative and highly talented engineers. By enabling an inclusive, meritocratic and open workplace where all our people can grow and succeed, we support our people to share their unique contributions to Arm's success in the global marketplace. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
About the role
Arm’s Partner Enablement Group (PEG) has the charter to ensure success for customers by providing timely, leading-edge knowledge through creative support services and developer content. The role of the Applications Engineering Manager/Principal Applications Engineer is to lead a small team of customer facing application engineers based in Austin, TX who deliver support & training services to customers around the globe on Arm architecture, software ecosystem and use of Arm's software development tools.
What will you do every single day?
You will require a mix of broad technical knowledge, analytical and problem-solving skills as well as strong customer facing skills. The role also requires occasional travel to customer sites for delivery of support and training services. You will also be responsible for quality of service delivered by your applications engineering team.
Job Requirements
What skills, experience and qualifications do you need?
- You will have a University degree in Electrical Engineering, Computer Science, or equivalent (other disciplines with relevant experience will be considered)
- You will have significant experience handling customer issues, leading from the front with an ability to organize and lead meetings and willingness and desire to be motivated by customer needs, with an aptitude to drive issues to successful closure
- Team leadership, coaching, performance management and mentoring skills
- Your experience as an application engineer in a customer facing role will be a huge plus
- Understanding of microprocessors, interactions between hardware and software, familiarity with Linux/Android/embedded OSes, compilers and software debuggers
- Proven ability to balance competing priorities and work with peers based in Arm Austin and other Arm offices around the world to continuously improve application engineering processes
- Your experience in technical training material development and delivery will be an advantage
- You will have excellent communication and interpersonal skills
- Experience with Microsoft Dynamics for case management will be a plus
At Arm, we are proud to have core beliefs that reflect our open culture and guide our decisions. Our beliefs define how we work together, and how we evaluate you. Here is a preview:
- We, Not I: Take daily responsibility to make the Global Arm community thrive. Realize that we win when we collaborate — and that everyone misses out when we don’t.You listen to different perspectives, evaluate, persuade and carefully shape your work.
- Passion for Progress: Difficult things can take unexpected directions; stick with it. The essence of progress is that it can’t stop; grow with it and lead your own progress. Passion for driving continuous improvement through spotting opportunities.
- Be Your Brilliant Self: Be quirky not egocentric. Make trust our default position.
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