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Solutions Engineer, Ruby at YouEarnedIt (Austin, TX) (allows remote)

About YouEarnedit:

We are passionate about creating happiness for employees that translates into business results for our customers. We focus on employee engagement and improve all levels of recognition so work experience is elevated. Our goal is for the happiness we help create to spread to everyone in the form of increased engagement, improved morale, and greater profitability!

We are a growing company with a bunch of people who take work seriously, who have high levels of accountability and are tons of fun to work with.  We live what we’re preaching.

Overview of the role:

We’re looking for a seasoned Ruby developer with a passion for technical problem-solving and customer relations to join our growing team. As a Solutions Engineer, you’d leverage your technical expertise and coding skills to solve our customers’ problems. You’d investigate, develop, automate, and communicate to get the job done.  

What you'll do:

  • Spend 50% of your time coding creative solutions to customers’ needs and the other 50% interfacing with customers to support their needs

  • Develop time-saving tools and automated processes to reduce integration setup overhead

  • Work with customers’ technical teams to plan, coordinate, and execute on integrations with 3rd party systems

  • Present YouEarnedIt’s technical capabilities and security features to customers in a pre-sales capacity

  • Work with our Customer Success team to triage, investigate, and resolve customer support issues

  • Influence our product’s direction with your ideas and insight into our customers’ needs

What we want from you:

  • A passion for helping customers find elegant solutions to their complex problems

  • Ability to juggle multiple tasks, reorganize/re-prioritize quickly, without feeling overwhelmed.

  • 3+ years working with a web framework: Ruby on Rails a bonus

  • Excellent written and verbal communication skills for technical and non-technical audiences alike

  • Excellent problem-solving and debugging skills

  • High standards for quality and attention to detail

  • A solid understanding of web fundamentals (HTTP, HTML, CSS, JavaScript)

  • Proficiency in data mappers such as Mongoid or Active Record

  • Bonus: experience working in a technical, customer-oriented role

To apply - please submit your resume and a cover letter describing why you were inspired to apply with us.

We look forward to hearing from you!

by via developer jobs - Stack Overflow

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