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Applications Support Production Management at JPMorgan Chase & Co. (Houston, TX)

Global Technology Infrastructure (GTI) is a group filled with innovators who love technology as much as you do. Together, youll use a disciplined, innovative and cost-effective approach to deliver a wide variety of high-quality products and services. Youll work in a stable, resilient and secure operating environment where youand the products you deliverwill thrive.
Architecture & Development Practices (ADP) is focused on developing and delivering services that integrate software solutions with infrastructure in innovative, cost effective and efficient ways. The GTI-ADP team provides services for use by business-aligned application delivery organizations, across all layers of the software stack, which may include application interface services, productivity and collaboration tools, and data integration solutions.
As an experienced Application Support professional, you'll be making decisions of a global, strategic nature that impact our customers, clients, and businesses around the globe. Your expertise in analyzing complex data systems, anticipating problems, and finding ways to mitigate risk, will be key in leading a high performing team to successfully design and navigate the program roadmap. By incorporating your knowledge of business drivers, you will affect change and lead development of innovative improvements and world-class practices. Your team will be responsible for driving results, and implementing multiple, complex programs that span the breadth of the business, and theyll look to you to provide the technical leadership to move them forward.
As a member of the Production Management team, you'll play a big part in managing the platforms, servers, and networks which make it possible for us to provide service to our customers, clients, and businesses around the globe each and every day. As a team, you and your peers will be responsible for driving results, collecting and analyzing monitoring data in test and production, and managing projects to completion. And while you will be part of a tight-knit team of engineers who shares your passion for technology, youll also gain access the best minds in the businessboth as part of the JPMorgan Chase & Co. global technology community, and through our partnerships with some of the most important tech firms in the world.
  • Designs, develops, tests and delivers the software to automate manual operational work
  • Troubleshoots priority incidents, conducts blameless post-mortems and ensures permanent closure of the incidents
  • Engages with development team throughout the life cycle to help develop software for reliability
  • Applies analytics on the past data like incidents and usage patterns for predicting issues and takes proactive actions
  • Provide technical leadership, oversight and governance for ServiceNow Products and Services
  • Configure and enhance all aspects of ServiceNow such as workflow, user interface (UI), client scripts, business rules, and more, utilizing out-of-the-box functionality as much as possible and customizing when necessary
  • Drives adoption of self-healing and resiliency patterns such as circuit breaker, bulkhead etc.
  • Designs and conducts the performance tests, identifies the bottlenecks, opportunities for optimization and the capacity demand
  • Defines and drives adoption of a best in class monitoring frameworks to accomplish end to end flow monitoring and noiseless alerting
  • Deploys the software and product upgrades
  • Adds value to team delivery and works with team to complete tasks to high quality and actively learns new skills
  • Facilitates maximum speed of delivery by objectively binding to error budgets of the service
  • Manages the effort split between manual operational work and engineering work
  • Be part of the 24x7 support coverage as needed
  • Coaches other team members and manages teams as needed
  • Bachelor's degree (or equivalent experience) in Computer Science/Engineering
  • 2+ years of experience in developing enterprise software and proficiency in multiple technologies preferably Java, Python, Shell scripting
  • 2+ years of experience in performance engineering and monitoring using tools such as AppDynamics, Splunk, Apica, Jmeter and Blaze meter etc.
  • 1+ years of incident resolution experience in an large scale operations environment
  • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: ServiceNow API's, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  • Experience with configuration Management tools like Ansible/Puppet/Chef/Powershell
  • Proven ability to understand and troubleshoot complex problems under pressure
  • Experience working in an Agile Development environment.
  • Experience/knowledge administering application servers, web servers, and databases (Tomcat, WebSphere, Nginx, Microsoft IIS, Oracle, MySQL, etc.)
  • Experience with private and public cloud environments is a plus
The services and users operate in a 24/7 capacity, there will be requirement for weekend coverage.
When you work at JPMorgan Chase & Co., youre not just working at a global financial institution. Youre an integral part of one of the worlds biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
At JPMorgan Chase & Co. we value the unique skills of every employee, and were building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If youre looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
So if you're ready to put your passion for technology to work in a way that makes a real difference, apply today.
by via developer jobs - Stack Overflow

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