Server & Software Support Engineer (San Diego)
The Role:
This is an exciting opportunity for someone who enjoys troubleshooting and is passionate about problem solving. You will work with prestigious clients to solve challenging technical problems in a dynamic, fast-paced environment, using a wide range of technologies. You will become an expert in TERMINALFOURs industry-leading digital engagement platform for Higher Education as well as gaining a thorough knowledge of Server Administration and Amazon Web Services (AWS). You will also develop expertise in application deployment and configuration strategies.
Duties & Responsibilities
- Diagnosing server and software issues on platforms maintained by either TERMINALFOUR or our clients
- Recommending technical solutions for a variety of client-led and internal scenarios
- Implementing server and software configuration changes as required
- Producing internal customer service related reports and documentation
- Escalating issues and/or liaising with third parties
- Accurately recording details of communications with clients and third parties
- Producing internal client service related reports and documentation
- Supporting a variety of different systems and platforms
- Supporting clients in many locations worldwide
- Skills and Experience Required
- At least a basic level of Linux and Windows administration/usage
- Previous experience with any CMS software
- Experience with the some or all of the following technologies:
- HTML/XHTML, JavaScript, CSS, XML, Databases & SQL, Apache HTTPS server or Microsoft IIS, Apache Tomcat, Java Programming, Amazon Web Services
- Ability to work in a team environment
- Enjoy problem solving diagnosing technical problems systematically and methodically
- Communicate clearly and concisely both by telephone and in writing.
- Ability to write professional documentation
- Flexibility to work outside of standard working hours
For a real view on this role check out the blog post "A day in the life of a TERMINALFOUR Client Support Engineer"
http://bit.ly/2EHfjYN
WE DO NOT REQUIRE RECRUITMENT AGENCY ASSISTANCE WITH THS ROLE, THANK YOU.
by via developer jobs - Stack Overflow
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