Help Desk Analyst at Brooksource (Atlanta, GA)

Job Title: Help Desk Analyst

Location: Sandy Springs of Atlanta, Georgia

Terms: Contract

Shift: 7:30am 4:30pm (Monday Friday)

As a Help Desk Analyst within our healthcare clients IT department, youll be responding to tickets submitted to the ServiceNow ticketing system and fixing IT issues for internal employees within a large hospital environment. This includes providing technical phone support and maintenance on hardware, software, network, and healthcare applications.

If youre interested in working with one of the of the Southeasts best health systems that has been recognized for excellence by Forbes, the Atlanta Journal Constitution, and U.S. News & World Report, then keep reading and apply below!

Responsibilities:

• Prioritize 30-35 help desk tickets daily and troubleshoot technical issues as it relates to hardware devices and software applications for internal users via phone and remote log-in
• Research and resolve IT support issues with the Technical Services, Applications, and Operations groups
• Be responsible for all aspects of the MIS Help Desk application including the install, maintenance, regular reporting to management, as well as the on-going use and support
• Provide administrative support on Active Directory and Microsoft Exchange
• Deliver extraordinary customer service and display the utmost integrity to all internal users

Qualifications:

• 2+ years of professional technical experience as an IT Helpdesk Technician or Service Desk Analyst within a large company
• Successful track record remotely troubleshooting hardware and software issues relating to Windows 7/8/10 operating systems, PCs, laptops, network printers, and computer peripherals
• Technical experience maintaining Microsoft Exchange and Active Directory
• Professional experience using an enterprise-level ticketing system such as ServiceNow or Remedy

Bonus Qualifications:

• Prior experience working with a healthcare or hospital organization
• CompTIA A+, CompTIA Network+, MCSE or other relevant certifications
• Experience with ServiceNow ticketing system

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