Technical Support at Mitchell Martin Inc. (Raleigh, NC)

Location: Raleigh, North Carolina

Duration: 1-year renewable contract.

Role Description

This position serves as a Systems administrator and reports directly to the Chief Risk Officer (CRO). This position will work within the Platform Infrastructure Operations unit and provide security services for DIT Optimized agencies.   The Systems Administrator supports and manages MS Windows systems and software for the Consumer Platforms Infrastructure Operations unit. This includes implementing operational and technical security controls; and adhering to organizational security policies and procedures the planning, installation, configuring, scripting, deploying, patching, interfacing and tuning Windows-based systems and software.

Experience Required:

• In depth security knowledge of the MacOS, Windows operating systems and services. This includes the planning, installation, configuring, scripting, deploying, patching, interfacing and tuning MacOS, Windows based systems and software. This includes supporting Windows infrastructure and server roles as DNS, DHCP, AD, File and Print, SQL, AGPM, Scripting etc. and Enterprise security applications such as Tanium, SCCM, McAfee, Ivanti, etc. 
• Experience in all aspects of operational support in a dynamic client/ server IT environment. 
• Experience with multi-platform environments and their operational/security considerations.
•  Experience in the implementation of new technology.
•  Demonstrated competency in project management in a cross-functional environment and experience in managing resources to meet goals on multiple projects.

Description of Work:

Operational: 45%

            This position will serve as a security SME and conducts system administration functions across all systems

            Administer and support Windows and MacOS based systems and Software installed at DIT and client locations.

            Evaluate security patches and vulnerabilities for impact

            Significant knowledge of highly technical and specialized phases of Endpoint security tools, applications/software, MS Windows systems, MacOS, MS Windows OS, Scripting, Networking, Server configuration and administration for management applications and distribution points in the Enterprise environment.

Tactical Support: 3%

            Manage and ensure availability and secure performance of Windows and MacOS.

            Maintain baseline system security according to statewide information security policies

            Evaluate MacOS and Windows software and hardware to determine the best solutions to meet specialized application hosting requirements.

Project Management: 10%

            Document and maintain Technical processes and procedures required for the Tools, Applications and Technical support provided to our lower level tiers and Enterprise customers.

            Coordinates the work of other team members to ensure key deliverables are completed within prescribed deadlines.

            Identifies and communicates project goals and objectives to the CRO.

Customer Service: 10%

            Communicates effectively with person of all technical abilities and positions.

            Interacts with broad range of representatives both internal to DIT and external (vendors, support staff, etc.) to solve problems.

            Handles difficult client situations with diplomacy and professional attitude.

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