Job Description:
Position Summary
As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, WA, T-Mobile US operates its flagship brands, T-Mobile and Metro by T-Mobile. It currently serves approximately 77 million wireless subscribers and provides products and services through 70,000 points of distribution.
Sr. Analysts, Technical to analyze, develop, design, and implement standard operating procedures to support the client in meeting strategic business goals. Drive operational excellence by strategizing and developing day-to-day operational tactics that deliver tactical simplification to the department. Responsible for developing, reengineering, improving and maintaining standard operating procedure. Drive solutions that positively impact the department's ability to support the client.
Responsibilities:
Position Duties and Responsibilities:
Position Summary
As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, WA, T-Mobile US operates its flagship brands, T-Mobile and Metro by T-Mobile. It currently serves approximately 77 million wireless subscribers and provides products and services through 70,000 points of distribution.
Sr. Analysts, Technical to analyze, develop, design, and implement standard operating procedures to support the client in meeting strategic business goals. Drive operational excellence by strategizing and developing day-to-day operational tactics that deliver tactical simplification to the department. Responsible for developing, reengineering, improving and maintaining standard operating procedure. Drive solutions that positively impact the department's ability to support the client.
Responsibilities:
Position Duties and Responsibilities:
- Identify, analyze, prioritize, document and implement consistent key policy and procedural improvements, standard operating procedures, tools and methods that are repeatable and sustainable.
- Solve complex, multi-faceted problems facing day-to-day operations; deliver simplified solutions that allow the department to seamlessly provide customer service excellence.
- Proactively identify potential issues as a department expert and collaborate with cross-functions partners to mitigate issues and risks by planning/implementing solutions with a condensed timeline while utilizing Relational Database Technologies (Oracle and SQL Developer) and CRM tools including CSM and Price Plan Online tool.
- Apply systems analysis experience with understanding strategic business information systems.
- Align policy, procedure and process with other lines of business to ensure consistent customer service experience.
- Apply experience in applying technical support for complex wireless billing processes including customer order, inventory, billing cycles, product services, customer care and engineering systems.
- Apply experience utilizing Ericsson and Amdocs billing systems including product catalog configuration, OMNI, billing, rating and guiding to deliver product solutions for business and marketing needs.
- Identify the need for and develop analysis tools including Tableau, Splunk, Nagios including distribution and trending reports, tables, executive summaries, spreadsheets, graphics, presentations, and flow charts, for implementation of new systems, automation, processes, procedures, methodologies, policies or organizational improvements/changes.
- Apply experience providing interface validation utilizing Splunk SOA platform and analyzing multiple data sources and complex data structures using XML protocols.
- Apply experience in Agile/Scrum & DevOps methodologies for project delivery, IT operations, and Quality assurance using Rally, Jira, ITSM, Jenkins and HPQC for reporting, tracking, metrics for at least 20 projects, including enterprise-wide projects, per year.
- Apply mathematical analysis to determine validity and reliability of sampling and statistics.
- Apply experience implementing analytical telecom solutions utilizing SQL scripting and generating reports to liaise between multiple technology and business units.
- Serve in a consulting or subject matter expert capacity on enterprise-wide project teams to ensure enterprise-wide integration of reengineering efforts.
Minimum Qualifications:
Functional and Technical Skills:
Applicant's experience must include:
- Experience utilizing Ericsson and Amdocs billing systems including product catalog configuration, OMNI, billing, rating and guiding to deliver product solutions for business and marketing needs;
- Experience in Agile/Scrum & DevOps methodologies for project delivery, IT operations, and Quality assurance using Rally, Jira, ITSM, Jenkins and HPQC for reporting, tracking, metrics for at least 20 projects, including enterprise-wide projects, per year;
- Experience providing interface validation utilizing Splunk SOA platform and analyzing multiple data sources and complex data structures using XML protocols;
- Experience in applying technical support for complex wireless billing processes including customer order, inventory, billing cycles, product services, customer care and engineering systems; and
- Experience implementing analytical telecom solutions utilizing SQL scripting and generating reports to liaise between multiple technology and business units.
-
Experience and Education:
PRIMARY REQUIREMENTS: Master's degree in Computer Science, Management Information Systems, related field or its equivalent and 3 years of relevant work experience.
ALTERNATIVE REQUIREMENTS: Applicant must have Bachelor's degree in Computer Science, Management Information Systems, related field or its equivalent and 5 years of relevant work experience.
Will accept applicant with any suitable combination of education, training or experience. Will accept a bachelor's equivalent based on a combination of education as determined by a qualified evaluation service.
Additional:
- Location: Atlanta, GA
- Timeframe: Full-time
- Employer is currently not sponsoring work visas.
-
How to Apply:
- Visit https://tmobile.jobs/
- Create a candidate profile and apply to requisition # 122508BR.
Company Profile:
As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com
EOE Statement:
We Take Equal Opportunity Seriously - By Choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
by via developer jobs - Stack Overflow
No comments:
Post a Comment