SUMMARY
Responsible for providing deskside computer hardware and software support services to Firm attorneys and staff. These services are largely analytical and require an individual with excellent trouble shooting skills and an ability to think and react independently and creatively. This role will require someone to have excellent customer service skills and enjoy interaction with clients at the Desk side.
Dress Code: Business Casual
Technical Environment Hardware:
Desktop and Laptops: Dell / HP
Printers and Scanners: Dell/HP
MS Office Suite 2007
TECHNOLOGY SKILLS: (( KEY SKILLS ))
Must be extremely well versed in the usage and troubleshooting of the Microsoft Windows operating system platform.
Must have advanced skills in the usage and troubleshooting of Microsoft Office products, most importantly Word, Excel and PowerPoint.
Must have printer and computer hardware repair skills. Industry certifications proving proficiency in these areas highly favored.
MS OFFICE 2007 would be preferred as our client has just transitioned to the new version
Must be able to set up new IDs and Passwords on Loaner LapTops and CPUs as needed
Experience with legal-specific software and practices highly favored.
CERTIFICATES, LICENSES, REGISTRATIONS: None required, but Microsoft and CompTia certifications highly favored.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· While performing the duties of this job, the employee is regularly required to use hands to handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; sit; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 60 pounds. Specific vision abilities required by this job include color vision.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:
Responsible for coordinating support services and technology solutions for their assigned office.
Responsible for monitoring a ticket queue and providing timely response to ticketed support calls escalated by the Help Desk.
Responsible for communicating technology issues and outages to attorneys and staff.
Responsible for imaging desktops and laptops for new hires Responsible for coordinating phone setup and placement.
Responsible for printer support and maintenance, which also requires the printers to be disassembled and repaired.
Responsible for installing Firm approved software.
Responsible for cleaning and organizing server rooms and wiring closets. Also required to troubleshoot servers and install new systems in coordination with the engineering team.
Responsible for keeping track of inventory of all computer equipment.
Responsible for preparing computers to be returned to the Firms leasing vendor.
Responsible for coordinating video conference troubleshooting.
Responsible for completing all special projects assigned by the Deskside Support Manager.
QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Certifications in Microsoft Office and Microsoft Engineering are not required, but are certainly preferred.
To Apply : Submit your resume to jdenny@ettain group and send a text message to Joshua Denny for consideration. 336-464-0534
by via developer jobs - Stack Overflow
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