Mid Server Engineer at Servsys Corporation (Fort Worth, TX)

Mid Server Engineer

6 months Contract

Fort Worth, Texas - Onsite

MID Servers (Management, Instrumentation, and Discovery) are specific to ServiceNow. This resource will be working on the project to stand up all MID servers and schedule scans globally. They will need to lead the strategy on how to split the client network. Experience with ServiceNow Discovery, Orchestration and/or Watch. This person will need to have a broad background in networking. Well versed on firewall rules, time outs, network troubleshooting, log parsing, windows permissions, OS permissions, and Linux permissions. This is more of a discovery person. ServiceNow is a ticketing system that will spit out a ton of data with errors. These errors will be pulled from firewalls, windows, Linux, etc and this resource will need to identify from that data what is causing the errors.

Job Description:

According to client standards and procedures on a global scale; design, order, implement and qualify the infrastructure for the MID servers for the ServiceNow system.

With the Tech Writer, create content for the SOPs, Standards and Operations Handbook for client MID servers for the ServiceNow including the execution of client quality related documentation.

Collaborate with the SCCM team to create an SCCM package to deploy the prerequisite software to each MID Server.

Define, implement and document the MID servers settings and policies for the client requirements and assist the team with ServiceNow instance settings.

Evaluate and document major upgrades, patches and/or hotfixes into the CBD, CBI and/or Dev Environments for the client MID servers according to qualification processes, and assist Ops with implementation when needed.

Define MID server upgrade, on-boarding and decommissioning activities for client.

Collaborate with other teams to design and implement a security plan for access to MID server including differences for roles and environments and the applicable tools.

Define MID server System lifecycle management (processes and procedures) with different levels to accommodate those systems or network security zones that can and cannot be changed.

Follow the agreed change management process when making changes to the MID Server Environments.

Provide appropriate and timely feedback to enable Supplier to solve Escalated Incidents and provide the KB to prevent future escalations

For continuous improvement of build and decommissioning processes, interface with other infrastructure, SCCM, monitoring and ITOM groups to provide expertise for ServiceNow Discovery.

Coordinate MID server patching with SCCM team and Ops teams

Coordinate scan schedules with Ops team for each target site and environment.

Using demand management, change control and release strategies, write patterns or probes and sensors to discovery or enhance the discovery of configuration items in the client inventory.

Using demand management, change control and release strategies, collaborate with other teams to utilize the scan and reconcile APIs in ServiceNow to automate scans for the on-boarding/decommissioning processes.

Provide 3rd level support for all MID Server related tickets for the client environment

by via developer jobs - Stack Overflow