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Technical Support Engineer (Secure Identity Series) at Arm (Austin, TX)

About the role


Are you passionate about the IoT revolution? Join Arm to be at the heart of the action.


Our pioneering technologies are at the forefront of the Internet of Things (IoT). We trust that every device can be connected, with no compromise on quality, security, or privacy. We are well on our way to connecting a trillion devices, underpinning Arm’s vision and position as a market leader in this space.


If you are a passionate and dedicated software engineer who delivers high-quality, support experiences to customers, then this opportunity based in our Austin Office is worth an investment of your time and attention.


When you own the Technical Support Engineer (Secure Identity Server/Services) role, what will you be accountable for?



  • You coalesce feedback from technical teams to improve ease of future deployments and ensure scalability in line with customer requirements

  • You collaborate with engineers around the world to develop a deep understanding of our Secure Identity products

  • You link the knowledge and expertise of several engineering teams to become an authority focused on all Secure Identity hardware and software products

  • You deliver excellent customer experiences by understanding customer needs and striving to achieve workable solutions

  • You create and deliver training on the Secure Identity product line to both externally and internally







Job Requirements



What skills, experience, and qualifications do you need?


Necessary (Check List)



  • Strong communication (verbal and written) combined with leadership ability

  • Extensive scripting experience, Bash/Shell

  • Experience with AWS (Amazon Web Services) deployments with EC2, web services, etc…

  • REST API structure and implementation – knowledge of HTTPS and REST architecture, SOAP

  • Experience with development and testing frameworks such as JUnit and Gradle

  • Experience in Cloud and SaaS technologies, for example: Docker, Kubernetes, Kibana, Radiator

  • MySql or MongoDB experience including basic relational db design and implementation

  • Experience with CI/CD systems like GoCD

  • Experience with versioning systems such as git, svn, hg

  • Experience working with customers to solve technical problems

  • Ability to thrive in autonomyGSMA SIM provisioning background and experience with eUICC, CCIDs, eSIM, OTA, SM-SR/SM-DP, ISD-R/ISD-P


Desirable (Huge Plus)



  • Java, Go, JavaScript, Python programming languages

  • Linux and open source technologies

  • VPN technologies

  • Micro service architecture based deployments (such as SOA)

  • SMPP and SMS systems

  • Smart card or embedded systems technologies

  • Technical support experience with Carriers and MVNOs

  • Embedded software development

  • Mobile software development

  • ARM technologies such as TrustZone


MS Computer Science preferred or equivalent experience with BS in Computer Science


At Arm, we are proud to have core beliefs that reflect our open culture and guide our decisions. Our beliefs define how we work together, and how we evaluate you. Here is a preview:



  • We, Not I: Take daily responsibility to make the Global Arm community thrive. Realize that we win when we collaborate — and that everyone misses out when we don’t.

  • Passion for Progress: Difficult things can take unexpected directions; stick with it. The essence of progress is that it can’t stop; grow with it and lead your own progress.

  • Be Your Brilliant Self: Be quirky not egocentric. Make trust our default position.


by via developer jobs - Stack Overflow
 

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