Job Description:
StubHub is the worldwide leader in the Experience Marketplace and it is looking to expand its amazing team! We're a close-knit, collaborative group that obsesses about the customer experience, our culture and creating lifelong memories for our customers through the live experience.
Reporting directly to the CE Brand Manager, the Community Manager will be responsible for assisting to continue the development and adoption of our Social Community by both customers and employees. The suitable candidate will be fluent in HTML and CSS, driving traffic to the community, strategy for call deflection and reporting on Community metrics.
From moderating user-generated content, creating new design, build out reporting to creating blog content and identifying trends and opportunities to engage, our social media manager will work with various team members to cultivate community, call deflection and drive customer satisfaction. You will be looking to join a fast-paced, high-energy team where change is constant and expectations are high. You are a master multi-tasker, communicator, negotiator, and constantly strive for flawless execution. You will be eager for feedback, identifying new goals and ways to improve yourself. You will take ownership in your projects and communities while also working collaboratively within a team.
Responsibilities:
Daily community engagement sourcing and executing
Oversee development of responses to community posts in a timely manner
Update design and function of the community as needed. HTML/CSS backend coding required
Develop plans for community growth
Report on community data relating to deflection, SEO traffic, community traffic, community sentiment and reactions, trends, and projections.
Content management.
Manage high levels of inbound conversations, following workflow guidelines
Possess the innate ability to empathize with your community and balance consumer realities, coordinating with internal teams as needed to resolve sensitive issues and provide great brand experiences in short amounts of time
Identify and track ongoing trends/bugs and surface/report escalations
Create and maintain weekly and monthly reports for various stakeholders including C-levels, customer care and product department heads
Competencies:
2-3 years community moderation or customer service experience, including support within a forum
In-depth knowledge and understanding of social media platforms, their respective participants (Facebook, Twitter, Reddit, Yelp, Google+, YouTube, Instagram, Pinterest, etc.)
Experience with social network management tools, Lithium a plus
In-depth knowledge and understanding of review platforms, their respective participants (Facebook, Yelp, TripAdvisor, Glassdoor, etc.)
Exceptional organizational and analytical skills with experience in productivity tools like Google Analytics, Lithium, MS Office
Understanding of how SEO optimization impacts the overall social media strategy
Not afraid to be an outside-the-box thinker, to improve processes and deliverables.
Enthusiasm for and willingness to grow in all facets of community management, including brand management and marketing, social care, content strategy, content creation, measurement, and project/account management
Ability to rapidly assess, analyze, and resolve complicated issues independently
Demonstrates initiative and independence, is consistent and dependable; is also flexible and willing to go the extra mile to help a teammate, customer, or community member
Works well within highly collaborative, multidisciplinary teams with many moving parts
Excellent project management and organization skills
Excellent editing and proofreading skills; ability to think critically about content in context of brand messaging, goals, and voice
by via developer jobs - Stack Overflow
StubHub is the worldwide leader in the Experience Marketplace and it is looking to expand its amazing team! We're a close-knit, collaborative group that obsesses about the customer experience, our culture and creating lifelong memories for our customers through the live experience.
Reporting directly to the CE Brand Manager, the Community Manager will be responsible for assisting to continue the development and adoption of our Social Community by both customers and employees. The suitable candidate will be fluent in HTML and CSS, driving traffic to the community, strategy for call deflection and reporting on Community metrics.
From moderating user-generated content, creating new design, build out reporting to creating blog content and identifying trends and opportunities to engage, our social media manager will work with various team members to cultivate community, call deflection and drive customer satisfaction. You will be looking to join a fast-paced, high-energy team where change is constant and expectations are high. You are a master multi-tasker, communicator, negotiator, and constantly strive for flawless execution. You will be eager for feedback, identifying new goals and ways to improve yourself. You will take ownership in your projects and communities while also working collaboratively within a team.
Responsibilities:
Daily community engagement sourcing and executing
Oversee development of responses to community posts in a timely manner
Update design and function of the community as needed. HTML/CSS backend coding required
Develop plans for community growth
Report on community data relating to deflection, SEO traffic, community traffic, community sentiment and reactions, trends, and projections.
Content management.
Manage high levels of inbound conversations, following workflow guidelines
Possess the innate ability to empathize with your community and balance consumer realities, coordinating with internal teams as needed to resolve sensitive issues and provide great brand experiences in short amounts of time
Identify and track ongoing trends/bugs and surface/report escalations
Create and maintain weekly and monthly reports for various stakeholders including C-levels, customer care and product department heads
Competencies:
2-3 years community moderation or customer service experience, including support within a forum
In-depth knowledge and understanding of social media platforms, their respective participants (Facebook, Twitter, Reddit, Yelp, Google+, YouTube, Instagram, Pinterest, etc.)
Experience with social network management tools, Lithium a plus
In-depth knowledge and understanding of review platforms, their respective participants (Facebook, Yelp, TripAdvisor, Glassdoor, etc.)
Exceptional organizational and analytical skills with experience in productivity tools like Google Analytics, Lithium, MS Office
Understanding of how SEO optimization impacts the overall social media strategy
Not afraid to be an outside-the-box thinker, to improve processes and deliverables.
Enthusiasm for and willingness to grow in all facets of community management, including brand management and marketing, social care, content strategy, content creation, measurement, and project/account management
Ability to rapidly assess, analyze, and resolve complicated issues independently
Demonstrates initiative and independence, is consistent and dependable; is also flexible and willing to go the extra mile to help a teammate, customer, or community member
Works well within highly collaborative, multidisciplinary teams with many moving parts
Excellent project management and organization skills
Excellent editing and proofreading skills; ability to think critically about content in context of brand messaging, goals, and voice
by via developer jobs - Stack Overflow
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