We are looking for a Support Engineer to provide enterprise-level assistance to our customers. This is an opportunity to join our team and serve as an expert on our real-time personalization platform. Help our customers create, maintain, and troubleshoot campaigns using your technical, web design, and problem-solving skills.
What The Support Engineer Role Involves
- Provide timely and accurate solutions to technical problems
- Help new customers integrate Evergage
- Work with our Customer Success team to develop or perform QA on our customers’ campaigns
- Troubleshoot bugs and work with our engineering team to resolve them
- Write and maintain clear, concise support documentation
- Participate in customer meetings providing technical advice on the use of the Evergage product
Required Skills/Experience
- Proficient with HTML, CSS, JavaScript
- Excellent communication skills
- Experience in a customer-facing role
- 1-3 years experience in a technical, customer-facing role
Bonus
- Familiarity with Regex (Regular Expressions)
- Knowledge of APIs/third-party integrations
by via developer jobs - Stack Overflow
No comments:
Post a Comment