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Application Support Engineer at Marathon Asset Management (New York, NY)

We are seeking a talented full-time application support engineer with experience in the financial sector to help support and maintain our application infrastructure, which comprises of mostly internal and external applications and services. Daily responsibilities will include support across multiple applications across multiple platforms. The candidate will also be responsible for performing maintenance and releases, as well as providing level one support for user’s business inquiries and escalating to development team as needed. Other responsibilities will include supporting internal batch scheduling monitoring tool, end of day and end of month processes. The ideal candidate will be excited to maintain a stable production environment and putting processes and procedures into place to ensure quick turnaround time for user’s inquiries increasing user satisfaction. This role will involve working closely with the business users and development team to improve the stability supportability, and scalability of our applications and services.

Key Roles & Responsibilities:

• Support our on-demand application services & processes in a fast paced environment encompassing all layers from front end to back end

• Support various technologies and infrastructure needs for windows and web based solutions using technologies like Microsoft, SQL Server, WPF, React, and JQuery

• Implement simple to complex solutions to all known/documented production incidents

• Verify accuracy and completeness of documented solutions to production incidents and update as needed

• Analyze application code logic to determine root causes of unknown production incidents

• Fulfill ad-hoc requests from business users for database updates or business queries to support company operations

• Perform application releases and changes into UAT/PROD environments and work with users to get approvals

• Put forward ideas to improve procedures for deployments, monitoring, and/or automation

• Automate the services / processes via in house batch Scheduler • Install, maintain, and customize vendor built software that is utilized by development and support teams.

Qualifications & Skills:

• 3+ years working in a similar role

• Ability to debug and resolve issues related to Microsoft, SQL Server, WPF and react based applications

• Ability to work with DevExpress and Infragistics

• Ability to write and utilize unit tests to ensure validity of the applications

• Experience with a scripting language (Python, Powershell etc.) to automate manual tasks

• Prior experience in release/change management would be an added advantage • Experience with linux, GPU CUDA and C++ is a plus

• Experience with JIRA, git source control, team city and wiki is a plus

• Experience with audit processes and disaster recovery processes is a plus

• Ability to interact with business users to understand and map out process flow requirements • Interest and ability to learn other technologies, as needed

• Ability to work under pressure, multi-task and deliver

• Self-disciplined, motivated, and eager to learn

by via developer jobs - Stack Overflow

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