07-Aug-2018
Applications Systems Engineer
Harvard University Information Technology
46637BR
Duties & Responsibilities
Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to understanding our users and devoted to making it easier for faculty, students, and staff to teach, research, learn, and work through the effective use of information technology. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines - and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused and accountable IT professional who also connects with the importance of collaborating well in a team environment we are looking for you!
Primary Responsibilities:
The Application Systems Engineer works as part of a highly collaborative team supporting multiple business applications, both vendor products and in-house developed, for multiple business units within Campus Services. This role is responsible for operational support of these applications as well as the implementation of new applications or upgrades and enhancements to existing applications.
Operational Support:
- Monitor, troubleshoot and resolve production issues and requests in a timely manner. Use root cause analysis to fix recurring issues
- Work to document and automate routine system tasks
- Work with system vendors to identify and fix complex hardware and software problems
- Provide day to day support for business applications
- Provide rotating 24/7 on-call support (~1 week out of 10) to ensure that customer service levels are met
- Collaborate to continuously improve processes, policies and procedures
- May provide training to clients/staff
Project Delivery:
- With limited supervision, execute, coordinate, and perform technical aspects of project including installation and configuration of applications
- Develop integration code to enable data exchange between multiple vendor products
- Work across a broader team of business users, project managers, vendors, developers and architects to determine the right design and architecture for the applications
- Practice good QA discipline, utilize Agile methodologies and security best practice for development and implementation
- Gather business requirements from end users and translate into technical design specifications
- Provide input to estimates and complete deliverables committed on projects successfully
- Collaborate to review project plans and proposals and develop project objectives; identify project responsibilities by determining the phases and elements of the project; calculate time frames and sequence the stages of the project
- Review, evaluate, and monitor technical scope
- Ensure the preparation and delivery of required project documentation
- Prepare and provide project status updates
- Contribute to communication plan and change management
- Absorb and leverage project related tools to ensure effective project management and collaboration
Other:
- Abide by and follow the Harvard University IT Code of Conduct
- Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor
- Attitude that supports an Agile working environment
Basic Qualifications
- Minimum of 2 years post-secondary education and/or relevant work experience
- Demonstrated understanding and working experience with server operating systems Microsoft Windows or Linux, both preferred
- Experience with relational databases and SQL scripting, Microsoft SQL Server or Oracle, both preferred
- Experience with one or more scripting / programming language (Unix shell, Windows BAT, Power Shell, Java, C#, Python, PHP, etc.)
- Basic understanding of networking, including IP addressing, ports and key protocols
- Proficient with full Microsoft Office Suite
Additional Qualifications
- Strong oral / written communication skill and customer service skills
- Strong analytical and problem solving skills
- Experience with cloud hosted environments preferred
Additional Information
- Please note: Harvard University requires pre-employment reference and background screening.
- Harvard University Information Technology is unable to provide work authorization and/or visa sponsorship.
- This position has a 180-day orientation and review period.
Harvard offers an outstanding benefits package including:
Time Off: 3 - 4 weeks paid vacation, paid holiday break, 12 paid sick days, 11.5 paid holidays, and 3 paid personal days per year.
Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans, all coverage begins as of your start date.
Retirement: University-funded retirement plan with full vesting after 3 years of service.
Tuition Assistance Program: Competitive tuition assistance program, $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.
Transportation: Harvard offers a 50% discounted MBTA pass as well as additional options to assist employees in their daily commute.
Wellness options: Harvard offers programs and classes at little or no cost, including stress management, massages, nutrition, meditation and complimentary health services.
Harvard access to athletic facilities, libraries, campus events and many discounts throughout metro Boston.
Join Harvard University Information Technology (HUIT) to assure Harvard's leadership in IT!
Job Function
Information Technology
Location
USA - MA - Cambridge
Department
HUIT, Campus Services
Time Status
Full-time
Union
00 - Non Union, Exempt or Temporary
Salary Grade
057
Pre-Employment Screening
Education, Identity
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
PI104005214
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