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Customer Success Engineer at Rollbar (San Francisco, CA)

At Rollbar, we help developers build better software faster - and make their lives easier. We are a small team based in San Francisco with big ambition and a global presence.

Over 80,000 developers use our product to power all kinds of applications that affect people's lives and livelihoods. Our tech stack includes Python, Node, React, MySQL, Redis.

We are looking for a Customer Success Engineer that wants to join a motivated, high-performance, and product-minded engineering team that enjoys working directly with customers as well as fixing bugs in the code.  This position will have a path to be promoted to a Software Engineer in approximately a year.

About us:

  • We help thousands of developers find and fix bugs quickly

  • Our backend handles billions of errors with low latency and high reliability

  • Our front-end allows developers to discover and drill down across millions of errors in real-time

  • Our open source libraries are used by some of the best engineering teams in the world, including Twilio, Heroku, Instacart and Twitch.

Our tech stack:

  • React, Webpack, Grunt, Engine.IO, Sass

  • Python, Node.js

  • GitHub, CircleCI, Rollbar

You will:

  • Field customer questions and proactively give guidance, tips and tricks to help our customers get the most out of our product.

  • Investigate and resolve tricky technical issues for our customers.

  • Fix bugs and push to production code.

  • Develop tools, docs, fixes, and features that make supporting our customers faster and easier.

You are:

  • An excellent communicator. You have native or near-native skills in written English.

  • An excellent debugger. Other people have probably asked for your help figuring out their software errors.

  • A fast learner. You'll be helping debug other people's software in stacks you've never heard of!

  • A competent software developer. You'll be splitting your time between engineering and support tasks.

  • You're a polyglot programmer. You're demonstrably good at figuring out new languages and tools.

Bonus points:

  • You're a Rollbar user. Knowing our product already gives you a huge edge!

  • You're an excellent communicator in written French, German, Hebrew, Hindi, or Russian.

  • You can cover some support hours that we can't currently. We have staff that covers support in Pacific Time; we could use coverage from across either ocean in Europe or Australia/East Asia.

  • You've got iOS experience.

by via developer jobs - Stack Overflow

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