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IT Operations Analyst (Desktop Support) at OmniForce Solutions (Houston, TX)

As an IT Operations Analyst - Desktop Support, you can expect to:

  • Respond directly to support issues and service requests
    • Interface with other team members to insure resolution of incidents in a timely manner
    • Ensure customer satisfaction by maintaining constant communication on open service items
  • Order, process, configure, deploy, manage and maintain client inventory
    • Carry out hardware installations/deployments including workstations, laptops and printers
    • Carry out software installations/deployments
    • Provide desktop and infrastructure support as needed
  • Assist in identifying trends in ongoing hardware, software or system problems
  • Work with carriers, service providers and vendors to correct faults
  • Call software and hardware vendors to request service regarding defective products
  • Develop, manage and maintain vendor relationships
  • Plan, execute and support office moves
  • Provide input/assistance where necessary for Merger and Acquisition activities
  • Develop and maintain support and operational processes
  • Configure and maintain management and monitoring systems
  • Support O&G field personnel including those on drilling rigs and in remote production 

Position Requirements of the IT Operations Analyst - Desktop Support
  • Bachelors Degree or equivalent experience
  • 3+ years of IT customer support experience
  • Strong in Office 365 functionality and administration, including ADFS sync
  • Strong in Active Directory setup and maintenance
  • Strong in all major Microsoft Office product (Word, Power Point, Excel) and Microsoft Visio
  • Must be based in Houston

Compensation of the IT Operations Analyst - Desktop Support
  • Competitive salary, commensurate with experience.
  • Comprehensive benefits package including:
    • Medical
    • Dental
    • Vision
    • 401(k)
by via developer jobs - Stack Overflow

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