Principal Support Engineer - OSE at NETSCOUT (Austin, TX)

Onsite Support Engineer (OSE) Public Trust Clearance Austin, TX

NetScout is continuing to grow & our Support Services is expanding! Do you have strong technical skills in network management? Do you enjoy working in a fast-paced environment while troubleshooting & resolving customer issues? Consider a new opportunity at NetScout!

At NetScout Systems, we have an appreciation for knowledge. If you're eager to apply your talent and drive, you will quickly discover that you can make a difference. We're looking for highly skilled individuals with the ambition it takes to achieve quality results.

We are currently seeking an On-site Engineer to work in this fast-paced environment with world-class engineers and customers, and cutting-edge technology on a daily basis to ensure the customer always has access to the critical data that our products provide.

This position will work at our customer location in Austin, TX.

Essential Responsibilities

• Work with customers to troubleshoot and resolve complex product issues
• Interface with our world-class support, development and SQA teams to identify and to resolve product issues
• Utilizing NetScout's Knowledge Management database, research & develop technical tips and solutions
• Advise customer on network management best practices using NetScout product suite

Required Skills

• Bachelors Degree in Computer Science/Network Security or equivalent discipline

• Minimum of 5 years in network management supporting external customers
• 2 plus years in critical and managed customer care
• Proven expertise in customer relationship and management
• Network Management experience in the Government Sector is preferred
• Experience working remotely, but cooperatively with HQ
• Demonstrated ability to identify and resolve complex network problems
• Cisco Certification (CCNA minimum, CCNP preferred)
• Linux Certification (RHTC minimum)
• Python scripting experience is preferred
• Project Management Certification a plus (PMP)
• Knowledge of Windows and Unix operating system environments. Server Hardware Support Certification a plus (Dell DOSD)
• VMWare Certification a plus
• Ability to write technical articles outlining problems resolution and troubleshooting steps (contribute knowledge to the knowledge base)
• Ability to multi-task with strong attention to detail

MUST be able to obtain a Public Trust Clearance

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identification, disability or protected veteran status.

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