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Senior Client Platform Engineer at Helix DNA Store (San Carlos, CA)

We believe that everyone benefits from their biological information. It is our mission to empower every person to improve their life through DNA. With our high-quality, trusted partners and state-of-the-art lab, we have created the first platform of personalized products and services powered by genetics. From inherited cancer screening to custom fitness and nutrition plans, the world of DNA learning is becoming more accessible and more valuable than ever.

So far we have raised over $300 million from investors like Illumina (the world’s leader in genetic sequencing equipment), Warburg Pincus, Sutter Hill Ventures,  Kleiner Perkins Caufield & Byers and Draper Fisher Jurvetson Growth. Our app store and marketplace include partners such as National Geographic, Admera Health, Vinome and many others, with whom we have partnered to develop applications which interpret your genome.

Our big vision comes with big responsibility. That’s why we’re building a team of experts in the field of genetics, engineering, design, business development, and beyond to help bring actionable insights to our customers. We’re looking for the best and brightest minds who are passionate about our mission and are excited to work with a truly diverse team.

The Helix IT team is seeking a passionate Systems Administrator who wants to build out and support the applications that process our consumer DNA data, work with our lab operations and science teams, and create solutions for secure stable infrastructure. Bring your deep systems and networking experience into a new and innovative field with incredible potential. If you like the idea of working with some of the most important consumer health data, devising novel solutions to protect privacy, ensure stability, and enjoy working with incredibly passionate colleagues in a startup environment, then this is the ideal opportunity for you.

Helix’s engineering culture emphasizes:

  • Curiosity - we are all passionate about the possibilities enabled by having access to your own genome

  • Responsibility - we have an obligation to people and our partners to operate with highly credible research guided by well respected advisors, with clear and effective communication about our products

  • Agility - flexibility and a desire to be nimble, smart, and effective are important to the Helix culture

  • Experience - we’re building a team with amazing track records of achievement in multidisciplinary environment

In this role, you will be responsible for the technical direction of large projects involving a multi-tiered, highly available endpoint infrastructure that is geographically distributed. You will also play a role in implementing, in varying capacities, a range of client tools around the globe. Additional responsibilities include deploying and maintaining products that are necessary to support a growing global fleet of endpoints.

As a Senior Client Platform Engineer, you will:

  • Design, analyze, evaluate, and implement end-user computing solutions that may be multi-faceted and complex in nature

  • Handle Client Platform Engineering priority initiatives and projects, prioritizing and appropriately managing timelines, scopes, and requirements

  • Operate as the Subject Matter Expert (SME) for dedicated projects

  • Provide L3 expertise, troubleshooting, and resolution on escalated incidents and problems from Global IT Support, ensuring minimum MTTR, and providing problem analysis and issue resolution in a timely manner while meeting resolution SLAs

  • Participate in cross-functional projects in support of end-user productivity and end-user computing security

  • Provide timely and creative solutions to end-user computing issues of a complex nature to ensure highest productivity

  • Maintain endpoint patch management and respond to endpoint security compromises and zero-day attacks in a timely manner as applicable to the Mac environment

  • Respond to situations where standard procedures have failed in isolating or fixing problem, troubleshoot as required, document/update existing documents/KB articles as necessary

  • Participate in standardization efforts to ensure IT CPE can take advantage of repeatable processes to support the environment

  • Manage and work on continuous improvement of the deployment, testing, maintenance, support, and upgrade processes of endpoint hardware and software, including operating systems and software updates

  • Participate in knowledge transfer with members within the team to elevate IT CPE skillset and with Global IT Support for cross-functional training on projects

  • Work on continued improvement and automation opportunities on IT CPE internal processes

  • Update any solution designs, technical documents, and diagrams of IT CPE systems for assigned projects

  • Follow and enforce all hardware and software standards for endpoints

  • Communicate effectively with management, peers, and customers, via all written and verbal communication channels and in face-to-face situations

  • Other duties as directed by Management

Required Background:

  • BS+ in Computer Science or equivalent experience required

  • Minimum of 5 years experience as a Senior Mac Engineer with deep troubleshooting skills in 400+ Global Mac environment

  • 10+ years’ hands-on IT Engineering experience in areas of hardware and software

  • Expert knowledge of Apple hardware and software versions

  • Expertise in Open Source tools for administration, profile management, and configuration

  • Knowledge of Security platforms highly desired

  • Proficiency with Configuration Management tools like Chef, Puppet and Salt and Git as Source Control

  • Working with Open Source tools for Management of Client Systems (Munki, Autopkg, Reposado and others)

  • Excellent problem-solving and superior customer service skills required

An ideal candidate will have:

  • 6+ years experience in linux systems administration

  • A passion for improving people’s lives through access to better information about their DNA

  • Deep familiarity with networking protocols, firewall rules

  • Experience managing production systems

  • Demonstrated proficiency in bash, Python, or Perl

  • Excellent communication skills to document and explain change management and system design

What Helix has to offer you

Aside from working alongside brilliant, dedicated, passionate, down-to-earth, curious, warm, and thoughtful people, we also provide great benefits:

  • Competitive compensation, including meaningful equity

  • Health insurance, including medical, dental, and vision

  • 12 weeks of Maternity or Paternity leave

  • 4 weeks of paid Pregnancy Disability

  • 401(k) with employer matching

  • On-premise nursing room

  • Corporate fitness rate

  • Commuter benefits

  • Catered meals

  • Flexible PTO

by via developer jobs - Stack Overflow

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