Position Overview
Manage the Technology Support program for the entire organization. Install, configure and maintain operating systems and applications for all company laptops, desktops and workstations, and provide ongoing operational Level 1, 2 and 3support for all production systems (applications, desktop operating systems, network, phone and mobile devices). Schedule and perform software installations and upgrades to operating systems and business software packages.
Essential Duties and Responsibilities :
All areas of responsibility listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be other related duties.
Serve as the first point of contact for customers seeking technical assistance over the phone, in person, or via email. Configure, install, and maintain computer equipment such as laptops, desktops, tablets, mobile device, printers, scanners, and copiers.
Troubleshoot and remediate level 1, 2, and 3 desktop support issues, including, but not limited to desktop, laptop, mobile devices, and A/V equipment utilizing Remote Control software.
Provide proactive monitoring of technical resources throughout the organization utilizing Remote Monitoring and Management software.
Performs computer upgrades, software installation and configuration on company workstations Performs desktop adds, moves and changes.
Provides end user technology training and guidance on how to use tools in most efficient manner possible.
Applies knowledge of preventive maintenance tools and techniques to ensure optimum system performance.
Coordinates visits by third party maintenance vendors to ensure smooth repairs and upgrades to equipment.
Maintains computer inventory by entering all additions and changes.
Assist in the installation, testing, documentation, deployment and rollouts of new hardware and software applications.
Experience managing DNS, DHCP and Active Directory, including synchronization with Office 365 and utilizing Group Policies.
Assists the Director, Information Technology in the selection and purchase of equipment and software applications.
Perform other duties as assigned.
Qualifications and Experience:
The ideal candidate will have the following qualifications and experience:
A minimum of 3 - 5 years of experience in systems administration and working in multi-site IT infrastructures with a minimum of 50 users.
Bachelors degree in Information Technology from four-year college or university; or equivalent combination of education and experience.
Knowledge of Microsoft Office 365 administration, Microsoft Exchange (hosted or on-premise), Voice over IP phone systems, Apple iPhones and iPads.
Desirable Certifications: Microsoft Specialist (Windows 10/7), Microsoft Certified Professional (MCP), CompTIA A+.
by via developer jobs - Stack Overflow
No comments:
Post a Comment