Sr Analyst, Applications Support - Record to Report at T-Mobile (Richardson, TX)

Job Description:

The Digital Shared Services (DSS) team is a part of the T-Mobile Product & Technology organization. The DSS product operations team collaborates on the product at every stage, from design, through testing and then into production and support.  The Senior Analyst, Application Support Record to Report in the DSS team will engage with a wide range of stakeholders including business, application development, testing, operations and external service provider teams with a deep understanding of the product and processes that support business outcomes. This role will deliver a world-class customer experience by effectively leveraging a deep understanding of existing product and lead the delivery of new products and business solutions. Following are some key aspects of this critical role:  

• Drives, prioritization, approach and goals of P&T shared services initiatives
• Partners with leadership and extended teams to execute technology strategy and roadmap
• Builds and maintains highly secure, compliant and always-on systems
• Leads business outcomes as a product manager and supports the process irrespective of technologies.
• Manages business stakeholder relationships including complex cross domain platforms and initiatives
• Provides oversight in a matrix environment including diverse technology and business teams
• makes effective decisions works independently as well as collaboratively
• Collaborates with development teams through project lifecycle, ensures production readiness (SLA, support structure, etc.) and demand driven testing
• Leads the product transformation within Product & Technology and has a continuous improvement mindset - be bold, think big.
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  This position applies product knowledge, processes and procedures to guide efficient operations of the shared services in the accounting area, by defining its capabilities that meet the business goals in a fast-paced, digital environment. This position facilitates communication between multiple internal and external organizations and insures continuity and quality of delivery, as well as manages effectiveness of service providers through processes, metrics and reporting. This role also provides strong project management oversight, directs and completes key initiatives focused on the maturity of both the enterprise applications and business processes to achieve the desired outcomes. For all product/service related initiatives, this role actively guides teams in identifying, evaluating and developing effective capabilities, that meet or exceed user requirements. 
  
  Responsibilities:
  
  The Sr Analyst Application Support is responsible for:
• Driving the End to End Application support of the Record to Report product as part of the DSS Team that supports supply chain, accounting, and reporting business teams. Including

• Accounts Payable (Treasury operations)
• Accounts Receivable, Credit card settlement processes
• Equipment Instalment Plan (EIP) accounting processes
• Financial GL functions
• Functional integration with procure to pay applications (Ariba)
• Accounting integration with Order to Cash, Supply Chain, Inventory, logistics and Retail Operations processes
• Financial Reconciliation and controls processes
• Financial integration with reporting applications

• Lead and manage external Managed Service Provider teams, for delivery of services.
• Driving key initiatives in the Record to Report and the overall product experience.
• Partnering with business stakeholders to drive strategy, prioritization, approach, and success goals of every initiative.  
• Engaging with the development and test teams on all initiatives from inception, ensuring operational requirements are designed and proper support and controls are in place (including Testing and Deployment)
• Supporting governance teams in managing service providers for delivery of contracted services to ensure that SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded.
• Ensuring compliance for all Enterprise security and SOX requirements across the product, both current and future.
• Understand how technology supports business processes and outcomes for the Record to Report function.
• Provide recommendations that will drive continuous improvement to the area. Engage in discussions with different groups to fund those initiatives.
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  Qualifications:
  
  Minimum Required Skills:
   
• 5 years' experience working in operations or DevOps environments.
• 5 years' experience in troubleshooting customer related issues and managing customer relationships
• 5 years' experience in Information technology with Record to Report financial, accounting and reporting functions
• 4+ years of experience working in complex & highly growing organization.
• 5 years of experience in applications, systems, databases and hardware support required with a focus on digitally mature products and capabilities
• Solid understanding of testing, quality and change management methodologies.
• Solid understanding of software development principles and methodologies.
• Experience collaborating with external resources in a managed service delivery model with both onshore and offshore teams
• Experience in delivering large and complex business/technology initiatives.
• Served as key IT representative and responsible for coordination of business initiatives
• Knowledge and application of multiple facets of systems development lifecycle and technology operations.
• Preferred Skills:
• Working in a matrix environment and delivering software across multiple teams.
• Experience in a software development environment using Scrum Agile methodology
• Experience in disciplined project management processes and software engineering best practices certification preferred.
• Experience in Service Delivery Management and managing external Managed Service Providers. Evaluating Service Delivery Statistical reports and performing analysis on a weekly basis for areas of responsibility, including SLA's, and Overdue issues.
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  Minimum Qualifications:
  
  Education:
• Bachelor's Degree with specialization in management information systems and/or Computer Science highly desirable
• ITIL Foundation V3 essential; ITIL Service Management Certification preferred
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  Company Profile:
  
  As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com
  
  EOE Statement:
  
  We Take Equal Opportunity Seriously - By Choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
  
  
  by via developer jobs - Stack Overflow