Tier 3 Infrastructure Solutions Specialist at Datavail (Dallas, TX)

DATAVAIL

Location: Anywhere in the US close to an airport - travel up to 30%

As a member of the Datavail Team, your role will be to work as a technical lead, and primary contact for all aspects of IT Technical Support and Services activities within the customers environment. As the leader, you will work together with our Service Delivery Manager, technical resources from our local and Global Delivery teams, and technical resources from other Datavail Business Units.

The preferred person for this role will require working knowledge of and skills in the following areas:

• Strong Customer Relationship and Team Leadership skills.

• Technical expertise in deployment and administration of Cloud IaaS / PaaS / SaaS services as related to Azure, AWS, and Office 365.

• Technical expertise in deployment and administration of Virtualization services as related to VMWare and Hyper-V.

• Technical expertise in Windows Server and Desktop infrastructure, Active Directory services, Networking

• Technical expertise in email messaging with focus on Exchange, Office 365, and migration to Office 365 from disparate email systems.

• Technical expertise in Office 365 Skype for Business, Teams, and Cloud PBX implementation and administration.

• Technical expertise in Cybersecurity principles and application

General Responsibilities

• Define improvements for increased system reliability, performance, and capacity management.

• Support multiple systems or applications of medium to highly complex (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility.

• Act as the technical liaison between customers, operations teams, engineers and architects, providing critical operational insight to upcoming implementations and strategies, including validation of ongoing solutionssupportability.

• Work together with Service Delivery Manager and / or Project Managers to ensure the highest level of customer satisfaction is maintained.

• Work together with Global Delivery Team to provide follow the sun services.

• Maintenance an

  d Support
  
• l>

  • Supervise and validate routine maintenance tasks for infrastructure systems such as backups, patch management, hotfixes and monitoring.

  • Develop plans to manage the frequency of appropriate support package / patchapplication.

  • Review and support documents.

  • Forecast utilization patterns and identifies modifications orupgrades.

  • Perform capacity workload modeling and availability analysis for a variety of platforms andenvironments.

  • Develop, maintain, recommend, document, and supports tools and back-end utilities to provide capacity planningmanagement.

  • Monitor performance and capacity and recommendchanges.

  • Track and monitor improvements to validate improvementresults.

  • Participate in the creation and maintenance of metrics around the systemand institutes a process for continuous improvement.

  • Monitor production, outputs, and services to ensure that SLAs, and other quality metrics, are beingmet.
    

  • Assist in developingSLAs.

  • Lead in Root Cause Analysis (RCA) and define ongoing process to address findings.

Qualifications

• Candidate

  must be a US citizen currently living in the United States.

• A Uni

• versity / College diploma / degree in Computer Science, Engineering or related discipline or work-related equivalent. Prefe

• rence will be given to candidates that possess certifications such as: MCSE:

  • Cloud Platform and Infrastructure MCSA:

  • Cloud Platform Stron

• g Knowledge of Cloud and Virtualization services: Office 365, Azure, AWS, VMWare, Hyper-V Suita

• ble experience and / or certification in Azure Cloud, AWS Cloud, Azure Networking, AWS Networking, and Office 365 services and migration will be preferred for this position. Suita

• ble experience and / or certification in Microsoft Server and Infrastructure Services: Windows Server 2008, 2012, 2016, Active Directory, Networking, TCP/IP, IIS. Suita

• ble experience and / or certification in Microsoft server technologies: MSSQL Server, Exchange, SharePoint, Dynamics CRM. Suita

• ble experience and / or certification in End User Desktop Support: Windows 7, 8.x, 10, MAC, Desktop applications Suita

• ble experience and / or certification in Linux: RHEL, OEL, Ubuntu, CentOS.

• At least 15 years experience in technical support, system networking, and systems monitoring of a complex technical infrastructure are requested.

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