IT Helpdesk Administrator - LA at GreenSlate LLC (Los Angeles, CA)

Job Description

JOB BRIEF

We are seeking a talented Windows Helpdesk Administrator to take a leading role in providing superb first-tier technical support to our global workforce and collaborate with other IT staff in handling all day-to-day IT related issues. The perfect candidate enjoys helping people, is friendly, organized, self-motivated and has no problem working in a fast-paced environment on a diverse array of challenges.

WHO WE ARE

GreenSlate is a leading entertainment payroll and business services company serving a wide range of award winning feature films and television productions (scripted and unscripted). Some of our most well-known television client projects include Duck Dynasty, Love & Hip Hop, and Inside Amy Schumer. We also have a feature film portfolio that includes Moonlight, Carol, The Infiltrator, Miles Ahead, OJ: Made in America, and many others, see http://bit.ly/2VhNEYS for more.

WHAT YOU WILL DO

• Account management for user onboarding and offboarding in a Microsoft environment: Active Directory, Office365, Skype, AzureAD, GSuite, etc.
• Computer imaging and deployment (any previous experience with any OS imaging/deployment is a plus)
• Create documentation for tech and non-tech audiences (Standard Operating Procedures, Admin Guides, User Guides, troubleshooting steps)
• 1st-tier tech support to local and remote users - diagnose and resolve issues related to connectivity, OS (mostly Windows 10), permissions, hardware, software, virus remediation, phones, "how to" questions and more (experience using any IT ticketing system is a plus)
• Windows Updates and 3rd party software patching (any experience with WSUS, Kaseya or similar is a big plus)
• Identify ways we can improve (process efficiency, automation, redundant software)
• Test new products and make recommendations
• Inventory Management ensure all assets are properly accounted for and documented
• Must have a working knowledge of networking principles like DNS, DHCP, LAN, WAN, VPN
• Learn every day and apply your skills to better serve our clients

WHO YOU ARE

• 2-5 years of relevant work experience supporting modern Windows desktops (Windows 10 on a domain; Windows Server 2012R2 or later is a big plus)
• Can type 35WPM+
• Dependable, trustworthy, and ethical
• Smarter than the average bear and having more than your share of common sense
• Computers just "make sense" to you and you're the one showing others how to do things
• Resourceful and motivated to find solutions
• Ability to self-start and manage multiple tasks and completing priorities efficiently
• Crystal-clear communication, both written and verbal - able to translate customer complaints into technical causes, and technical solutions to non-tech explanations
• Ability to excel in an environment which demands excellence, and you feel every challenge is an opportunity to learn and grow
• Hungry to learn and grow personally and professionally
• Passionate, gregarious and you appreciate the value of providing a great customer-service experience
• Patient and understanding, you can help non-technical people without sounding condescending
• Well-rounded with interests outside of work
• A+ or MCP or other is helpful, but not required

WHAT YOU CAN EXPECT

• A competitive salary and benefits
• Play an integral part of a small team supporting every part of IT and using industry standard technologies on a modern infrastructure
• Be exposed to a vast array of leading-edge tech
• Be supported, tutored and challenged to learn and grow professionally, including support for professional certifications
• Your opinions and ideas will be listened to and debated, giving you the chance to make a difference in a dynamic environment
• The opportunity to be a part of a growing, fast-paced team in a growing business

by via developer jobs - Stack Overflow