Desktop Support Technician at ettain group (Fort Worth, TX)

Job Title:  Desktop Support Technician

Location:  Fort Worth, TX

Terms:  Contract-to-Hire

Desktop Support Technician Job Summary:

The IT Desktop Technician is responsible for the support of end-user desktop, laptop, phone, mobile device hardware, software, and break/fix services. Troubleshoots and repairs computer systems and peripheral equipment. You will respond to incidents and service requests either in person, by telephone, or via remote access.

Desktop Support Technician Job Responsibilities:

• Process level 1 team incidents and service requests

• Strong customer service focus and a desire to successfully interact with end-users and peer teams

• Interact closely with customers to understand their needs and / or requirements

• Troubleshoot and resolve tickets within SLAs), related to operations and end-user requests

• Ability to coordinate with geographically dispersed teams to achieve results

• Deployment of PCs (adds, moves, changes)

• Effectively work with PC imaging software such as Ghost and / or SCCM

• Deployment, management, and support of PCs, peripherals, and mobile devices

• Working knowledge of remote connectivity software

• Coordinate activities with service desk, network services, or other IT teams when necessary

Desktop Support Technician Requirements:

• Must perform well in high-energy, dynamic and team-oriented environments

• Ability to work in a team environment

• Solid written and verbal communication skills

• Self-motivated achiever who gains satisfaction from providing excellent customer service

• Ability to lift and carry computers and computer monitors up to 35 pounds

• Strong knowledge of Microsoft based operating systems

• Consistently seeks to develop self and skills needed to be prepared for future opportunities

Job Key Words:

• SCCM
• Wyse
• Active Directory

Frequently Asked Questions:

• Benefits?  Yes, provided by ettain group
• Remote Workers?  Not eligible, must work onsite with the team
• Visa Sponsorship?  Not offered
• Corp-to-Corp?  Not eligible

How to Apply:

For immediate attention please apply online and send a text message or leave a voicemail for Rebecca Payne at 336-448-0110

by via developer jobs - Stack Overflow