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Technical Support Specialist at nTech Solutions Inc. (Philadelphia, PA)

nTech Solutions, a leader in the recruitment of professionals, has an immediate opening for a Technical Support III in the Philadelphia Country area.

Terms of Employment

  • W2 Contract: 12-24 Months
  • nTech Benefits Snapshot
    • Health, Dental, and Vision Coverage
    • Match 401(k)
    • Short/Long Term Disability and Life Insurance
    • x1.5 Overtime Pay

Location / Travel

  • There would be travel to service stations in Philadelphia County.

Scope of Position

  • Position interacts with all levels of employees including senior management on a daily basis.
  • Collaborate with clients and infrastructure & operations groups as needed to translate and fulfill services.
  • Communicate and escalate any issues or actions that require management attention.
  • Understand IT Business Unit Clients Direction, Structure, Applications and Requirements.
  • Maintain IT equipment loaner inventory to ensure compliance.
  • May work alone under adverse conditions for extended hours.
  • Perform various related duties as assigned.

Responsibilities

  • Provide End-User Desktop Hardware/Software Support
  • Fulfill Customer IT Requests and handle Customer Engagements
  • Provide Expedited Executive Support, Video Conferencing and Electronic Recycling
  • Assist IT initiatives/Project and deployments to our business clients

Required Skills

  • Candidate should be highly motivated and able to work independently providing level 2 computer support.
  • Candidate should be able to analyze, triage/troubleshoot computer, network, and application issues.
  • Candidate should have excellent communication skills and very strong technical skills supporting a Microsoft Windows environment.
  • Bachelor's degree in Computer Science or equivalent field experience.
  • Passion for customer service orientation.
  • Demonstrate skill gathering, analyzing, and reporting on data for internal requests
  • Effective organizational, written and oral communications skills.
  • Have reliable transportation, valid drivers license, auto insurance and maintain a violation free driving record.
  • Able to pass required background and drug screenings.
  • Availability to report to work 24/7 on limited notice and for extended periods.
  • Ability and willingness to perform physical tasks (for example, lifting and transporting equipment weighing up to 50 pounds and/or up to 75 pounds with assistance).
  • Candidates for this position must be willing to sign a Confidentiality Agreement with the Corporation.

Preferred Skills

  • Bachelors degree in Computer Science
  • Have a working knowledge of:
  • Microsoft Windows.
  • Common VPN technologies (ex. Nortel, Cisco, Check Point, etc)
  • Common Enterprise PDA devices (ex. Android, iOS, etc)
  • Microsoft Active Directory administration
  • Microsoft Managed Print Services
  • HP and Panasonic toughbooks hardware repair


 nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.


by via developer jobs - Stack Overflow
 

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