Technical Support Specialist at nTech Solutions Inc. (Philadelphia, PA)

nTech Solutions, a leader in the recruitment of professionals, has an immediate opening for a Technical Support III in the Philadelphia Country area.

Terms of Employment

• W2 Contract: 12-24 Months
• nTech Benefits Snapshot
  • Health, Dental, and Vision Coverage
  • Match 401(k)
  • Short/Long Term Disability and Life Insurance
  • x1.5 Overtime Pay

Location / Travel

• There would be travel to service stations in Philadelphia County.

Scope of Position

• Position interacts with all levels of employees including senior management on a daily basis.

• Collaborate with clients and infrastructure & operations groups as needed to translate and fulfill services.

• Communicate and escalate any issues or actions that require management attention.

• Understand IT Business Unit Clients Direction, Structure, Applications and Requirements.

• Maintain IT equipment loaner inventory to ensure compliance.

• May work alone under adverse conditions for extended hours.

• Perform various related duties as assigned.

Responsibilities

• Provide End-User Desktop Hardware/Software Support

• Fulfill Customer IT Requests and handle Customer Engagements

• Provide Expedited Executive Support, Video Conferencing and Electronic Recycling

• Assist IT initiatives/Project and deployments to our business clients

Required Skills

• Candidate should be highly motivated and able to work independently providing level 2 computer support.

• Candidate should be able to analyze, triage/troubleshoot computer, network, and application issues.

• Candidate should have excellent communication skills and very strong technical skills supporting a Microsoft Windows environment.

• Bachelor's degree in Computer Science or equivalent field experience.

• Passion for customer service orientation.

• Demonstrate skill gathering, analyzing, and reporting on data for internal requests

• Effective organizational, written and oral communications skills.

• Have reliable transportation, valid drivers license, auto insurance and maintain a violation free driving record.

• Able to pass required background and drug screenings.

• Availability to report to work 24/7 on limited notice and for extended periods.

• Ability and willingness to perform physical tasks (for example, lifting and transporting equipment weighing up to 50 pounds and/or up to 75 pounds with assistance).

• Candidates for this position must be willing to sign a Confidentiality Agreement with the Corporation.

Preferred Skills

• Bachelors degree in Computer Science

• Have a working knowledge of:

• Microsoft Windows.

• Common VPN technologies (ex. Nortel, Cisco, Check Point, etc)

• Common Enterprise PDA devices (ex. Android, iOS, etc)

• Microsoft Active Directory administration

• Microsoft Managed Print Services

• HP and Panasonic toughbooks hardware repair

 nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.

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