Support and ensure high system availability for the server complexes, components, and services under the responsibility of Amadeus Data Processing (ADP), ensuring compliance with pertinent Service Level Agreements. Take ownership of and resolve incidents and problems encountered in a timely and efficient manner. Perform seamless change management with all necessary due diligence.
II. Main Responsibilities
Incident Management
Restore service or component
Management escalation
Recommendations for automation improvements
Identify and flag missing pre-requisites for such changes, following up with the Change Builders & Operations teams.
Change and release management
Coordinate and ensure production changes are applied successfully and performed during agreed upon window
Ensure information required for change and implementation management is accurate and distributed to those tasked with the execution.
Liaise with appropriate teams to ensure the smooth and efficient handling of changes.
III. Requirements
Education
University degree (or equivalent) in Computer Science or related technical field.
ITIL certification
Relevant work experience
Minimum 1 year experience with at least two of the following:
Excellent analytical ability, strong troubleshooting skills, understanding of how to isolate and diagnose application or system problems
Experience in running, supporting and managing high availability infrastructures (24/7/365 >99.999% up-time requirements)
Demonstrate self-initiative and self-motivation
Intermediate Linux command line skills
Beginning to intermediate programming / scripting skills
Intermediate understanding of network concepts
System and application performance analysis
Cluster management
Basic understanding of SQL statements
Basic understanding of Virtualization concepts
Basic understanding of Operational Support of Cloud based services (i.e. IaaS, Paas)
Exposure to project work / project management a plus
Intermediate knowledge of Microsoft Office products
Above average performance in present or previous position for not less than 1 year
- UNIX / Linux Based Systems Support/MS Windows 2003 Server or higher
- Operational support of virtual systems (i.e. VMWare), IaaS or PaaS
- Work with web based systems (i.e. IIS, Apache, WebLogic)
- Scripting programming skills desirable
Requirements
Computing: Very good general IT knowledge
Languages: Excellent spoken / written English skills
Specific knowledge: One or more years of Incident Handling in a Network Operations Center or like environment.
Other: Team work, self-initiative and collaborative troubleshooting skills
Our diversity commitment: equality, diversity and inclusion are part of who we are. Were committed to equal opportunities and treatment regardless of age, ethnicity, gender, beliefs, sexual orientation or disability.
Any duplication and display of partial or full content of our job advertisement on any support, such as brochures, websites, mail, emails, this list is not exhaustive, is strictly forbidden without prior formal Amadeus authorisation.
Recruitment agencies: Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees or any other company location. Amadeus is not responsible for any fees related to unsolicited resumes.
by via developer jobs - Stack Overflow
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