Mid-Level Application Support Engineer at Apex Systems (Austin, TX)

Apex is looking for a Mid-Level Application Support Engineer here in Austin, Texas!

Contract: 6 Month Contract to Hire

Location: Austin, Texas 

Role overview/Day to Day:

App Support, they handle hot fixes and triage problems that arise within the applications after they have been launched. They build migration tools and onboard implementation design.

Top 3-4 MUST haves:

PHP and Java are the core systems, testing, and the data base is My SQL and MongoDB. JavaScript, HTML, CSS are all the primary needed.

• What they are doing with these?
• • They will manually test the applications with selenium suites and eclipse

Job Overview:

This company is looking for a Level 2 Application Support Engineer to join our Product Support team. A Level 2 Application Support Engineer works to troubleshoot issues, answer questions about the company platform and products, and optimally tune client configurations to resolve client issues. They are also responsible for identifying and reporting technical bugs to Engineering and for providing information that assists investigation and product resolution.

The ideal candidate is someone who is technically capable, a problem solver, and is motivated by customer success. A professional approach to client interaction along with a goal to achieve customer satisfaction is crucial to success in this role.

This role will enable the candidate to (a) grow a technical skill set and (b) interact with clients. A track record of demonstrating initiative and execution are vital characteristics for any candidate pursuing this role.

Skills and Experience Necessary for the Role:

 
Strong client-facing communication skills and experience

Professional communication skills via both phone and email

At least 3-5 years experience Linux, PHP, HTML knowledge

At least 2-3 years experience JavaScript

Knowledge of CSS, XML, MySQL, shell scripting

Knowledge of troubleshooting and implementing Web technologies

Knowledge of programming and software development concepts

Demonstrates critical thinking capabilities and follow through with customers

Proficiency in defect trouble shooting and code debugging

Ability resolve basic product defects with code and produce hotfixes for customers

Provide timely and frequent updates to customers and customer tickets

Detail oriented, self-motivated

A Bachelors degree in CIS, MIS, or Computer Science is preferred (or equivalent job experience)

Fluency in a second language a plus

 
Desire to learn quickly and thrive in a changing environment

Work with management to measure and improve customer satisfaction

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