Manager, DevOps at Comcast (Washington, DC)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Manage overall operations and is responsible for the effective and successful management of Team interact platforms. Ensure high quality and efficient operations of the platforms managed. Enhance the operational procedures, systems and principles where appropriate. Carry out supervisory responsibilities in accordance with company's policies.

Responsibilities may include interviewing, selection and hiring; training new and existing employees; planning, assigning and directing work; authoring and discussing with employee's performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards. Organizing the budget of the company in collaboration with the director. Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery.

Employees at all levels are expect to:

• Understand our Operating Principles; make them the guidelines for how you do your job
  Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
• Win as a team-make big things happen by working together and being open to new ideas
  Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Respect and promote inclusion and diversity
• Do what's right for each other, our customers, investors and our communities

Core Responsibilities:

• Recruit, select, train, assign, schedule, coach, counsel and discipline employees.
• Communicate job expectations; planning, monitoring, appraising and reviewing job contributions.
• Evaluates and corrects platform performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of components.
• Act as the incident manager during outages and document RCA's.
• Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
• Ensures platform security by evaluating security frameworks, engaging with Comcast security teams and complying with Comcast security policies.
• Ensures Comcast change management process is followed and complied with.
• Manage the monitoring of platforms and their metrics. Produce reports and action items based on data. Make data-driven decisions.
• Deliver exemplary Customer Service and support to all platform consumers
• Self-directed, self-starter, and motivated with the ability to work with minimal supervision.
• Engage in cross departmental project & relationship facilitator.

Job Specification:

• Bachelor's Degree or Equivalent
• Engineering, Computer Science
• Generally requires 6-9 years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer

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