The Server and Storage Support unit provides one central area for server provisioning and support. The unit is responsible for the management off all servers such as backups and server health.
Ensure the integrity, stability, and availability of IT services by maintaining, monitoring, implementing, and supporting all systems and processes provided and supported by IT.
Promote and maintain good IT knowledge transfer by generating regular reports that document results of completed work.
Troubleshoot and resolve problems by investigating, analyzing, and collecting information.
Liaise with partners and external vendors to maintain a currency of the IT marketplace, evaluate hardware and software solutions, and resolve problems.
Provide service to clients by analysing their needs, responding to their queries/requests and providing guidance and familiarization with the available information technology services.
Analyse performance of the computing and telecommunications infrastructure, identify problem patterns and make recommendations to improve the reliability and maintainability of the infrastructure.
Liaise with other areas to provide support and technical expertise, and resolve IT infrastructure related issues.
Verify and validate technology services prior to deployment by leveraging industry best practices, historical information, experience, tools, and processes.
Maintain knowledge and use of technical corporate services by researching and keeping abreast of the latest developments in technology.
Education
- Undergraduate degree and one (1) year of relevant experience
- Technologist diploma or Professional technologist equivalency designation and two (2) years of relevant experience
- Fields of study: Computer science, electrical, electronics, network security, telecommunications, or engineering
The educational program must be from an accredited learning institution recognized in Canada.
Note: Any higher level of education could be recognized as experience.
Experience
Relevant experience is defined as experience in the following:
- Server hardware
- Linux
- Windows Server
Preference may be given to candidates who have completed a certification in Server and Storage technologies (ie. Red Hat Certified Engineer (RHCE), Microsoft Certified Solutions Expert (MCSE) – Server Infrastructure).
Assets:
- Experience with enterprise backup systems
- Experience with enterprise storage systems
- Experience with VMWare Server technologies
- Experience in Information Technology Infrastructure Library (ITIL) framework
- Experience working within a Datacentre
Competencies
- Adaptability
- Interpersonal skills
- Organizational skills
- Multitasking
- Problem Solving
- Analytical Skills
Conditions of Employment
Not applicable
Notes
Various language requirements:
- English Essential (EE/AE)
- Bilingual imperative (BBB/BBB)
- Bilingual non-imperative (BBB/BBB)
For bilingual non-imperative positions, offers will be conditional upon meeting the linguistic requirements within two (2) years of appointment.
This position is designated CS; therefore, the employee may be eligible for a terminable allowance of 4% of the annual salary.
Some relocation expenses may be reimbursed.
Security Requirements
You must be eligible for an Enhanced Top Secret security clearance. The process involves a security interview and a polygraph. There is also a background investigation that includes credit and financial checks. Using illegal drugs is a crime. Drug use is an important factor in your reliability and suitability assessment. This is part of the selection process. So do not use drugs starting from when you submit your application.
by via developer jobs - Stack Overflow
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