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Production Operations Support Engineer at BlackRock (Edinburgh, UK)

BlackRock helps investors build better financial futures. As a fiduciary to our clients, we provide the investment and technology solutions they need when planning for their most important goals. As of December 31, 2017, the firm managed approximately $6.288 trillion in assets on behalf of investors worldwide. For additional information on BlackRock, please visit | Twitter: @blackrock | Blog: | LinkedIn:

Job Description:

BlackRock Systems Analyst (Unix/Linux)

Corporate Title:


Business / Division:

Aladdin Product Group

Reporting Manager:

Adam Fernie



BlackRock is a global leader in investment management, risk management and advisory services for institutional and retail clients. At December 31, 2016, BlackRocks AUM was $5.1 trillion. BlackRock helps clients around the world meet their goals and overcome challenges with a range of products that include separate accounts, mutual funds, iShares® (exchange-traded funds), and other pooled investment vehicles. BlackRock also offers risk management, advisory and enterprise investment system services to a broad base of institutional investors through BlackRock Solutions®. As of December 31, 2016, the firm had approximately 13,000 employees in more than 30 countries and a major presence in global markets, including North and South America, Europe, Asia, Australia and the Middle East and Africa. For additional information, please visit the Companys website at | Twitter: @blackrock_news | Blog: | LinkedIn:

Team Overview

The Aladdin Product Group develops and supports every facet of BlackRocks information systems needs. Our global teams perform a wide variety of activities from maintaining system stability to growing the features and functionality of our state-of the-art trading and asset management platform, Aladdin. The breath of our responsibilities calls for a diverse range of expertise.

The Production Operations Group is responsible for monitoring, supporting, and administering production environments for all BlackRock businesses (including subsidiaries and BlackRock Solutions clients) acting as a first responder relative to trouble-shooting, problem resolution, and escalation. The scope of responsibility covers business-critical batch workloads, real-time / interactive processing, data transfer services, application on-boarding and upgrades, and recovery procedures. The Group provides continuous (7x24x365) on-site and On-Call support from multiple locations around the globe. Additional responsibilities include developing more cost effective and predictable methods for supporting a growing technology infrastructure and working with internal Development Groups to manage application changes as they are released to production environments.

Collaborating with skilled professionals across the globe and managing a broad range of technologies and applications, the Production Operations Group delivers service quality and excellence through teamwork, innovating operational processes, and being part of the One BlackRock culture

Role Responsibility
* Problem Determination/Resolution: Supporting and troubleshooting both batch processing and interactive user applications to ensure the high availability of the Aladdin Environment
* Flexibility: Is able to handle multiple issues from multiple users and prioritize in terms of criticality, which to focus and resolve first. Also, being able to manage and cope with critical outage scenarios, whether planned (Disaster Recovery Tests) or unplanned.
* Communications: Engage in clear and concise communications both verbally and in writing. Effectively interacts on command bridges and calls to ensure all global team members are constantly informed.
* Project Management and Analysis: Ability to plan and execute projects working collaboratively with end users (which may include Development teams and business-side managers) is useful.
* Toolset Development: Create, maintain and enhance system tools and applications that make the team and our platform more efficient.
* Uses various tools (such as Microsoft Excel, Visio, and PowerPoint) to conduct analysis on system performance, root cause diagnostics, and systems/applications design to understand and improve the operating quality of production environments

* A four-year degree specializing in Computer Science, Technology, MIS, Mathematics, Physics, Engineering or similar.
* Minimum of 1 years experience in a technology role, not necessarily financial services.
* Strong Written and Verbal Skill
* Candidates must have a strong interest and aptitude for quickly learning new technologies and proprietary systems as required.
Desirable Technical Skills
Any combination of the below will be considered relevant
* Programming/Scripting: experience in any of perl, Java, Python, shell, C++
* Database: SQL or Database Administration exposure
* Operating Systems: An understanding of the Unix or Linux operating system
* Middleware Technologies: FIX, SWIFT & MQ administration or engineering
* Application Support: JBOSS, Apache, Nginx, Weblogic, Squid, Informatica, Business Objects, Cognos TM-1, Autosys
Development Value
As a member of Production Operations, this role will expose you to a variety of technologies and cross functional teams supporting the 24x7 Aladdin Environments. As the market moves, so do the changes in our environment, which means you need to be sharp and stay on top of all issues that arise, because even the slightest pricing change, can have a significant impact on a clients deliverable (Green Package). This ever changing environment gives you an exposure to new learning opportunities each day.

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, disability, veteran status, and other statuses protected by law.

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