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Engineer 2, Unified Communications and Collaboration at Comcast (Philadelphia, PA)

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

You will be part of the UCC team comprise of individuals performing telecom/telepresence and networking related engineering, operational support, administration, compliance and configuration. This individual contributes and drives policy setting and implementation with regard to the voice and video infrastructure. This position requires advanced knowledge of (1) VoIP telephony principles to support the converged voice/data-networking environment deployed internally; (2) Video Collaboration tools (WebEx, Skype, etc.); (3) Video Telepresence infrastructure (Microsoft, Cisco). Responsible for service availability and support for all UCC devices and internal infrastructure, management of 3rd party components, planning and monitoring, and policy design and implementation. Additionally responsible for crafting, documenting and implementing standardized configurations for all Unified communication devices, in accordance with the direction of the Unified Communications discipline manager and senior domain expert. This position may require participation in 24x7 on-call support rotation, and performance of off-hour maintenance work.

Core Responsibilities:

- Contribute to strategic objectives of the organization, with specific focus on Unified Communications and collaboration tools and equipment

- Standardize the Voice/Video topology & environment

- Analyze and recommend new technologies for deployment across the enterprise

- Prepare and maintain documentation detailing configuration of deployed solutions

- Assist in the system-level configuration and maintenance of Cisco IP communication applications: Unified Communications Manager, VCS and VCS Expressway, TMS, WebEx & Video endpoints.

- Voice/Video planning, monitoring, performance tuning and troubleshooting

- Resolution of operational issues involving all VoIP, video and converged endpoints, including but not limited to routers, switches, handsets, servers, clusters both virtual and physical.

- Pursuit of problems from endpoint to endpoint and across the corporate IT network infrastructure.

- Identify and establish disaster recovery plan for telephony and video solutions

- The role involves being an escalation point for voice and video issue resolution.

- Maintain and upgrade voice, video and collaboration tools and infrastructure in accordance with established processes and procedures

Job Specification:

- Bachelor’s degree or equivalent in Computer Science or related field required

- Generally requires 3-5+years of IT experience in unified communication, collaboration and video telepresence environments

- Experience with Telephony Infrastructure (Cisco, Avaya)

- Experience with video, content sharing and collaboration tools (WebEx, Skype)

- Experience with social networking and messaging tools (Yammer, Slack)

- Experience with voice and video infrastructure tools & components (Cisco, Microsoft, Avaya, etc.)

- Proficient with network troubleshooting, QOS, policy and licensing.

- Adept knowledge of Cisco video conferencing, configuration and troubleshooting, both at the system and endpoint level.

- Able to successfully handle a dynamic workload with minimal intervention from Management

- Relevant voice/video certifications, such as CCVP or CCIE Voice, and TCE are a plus.

Comcast is an EOE/Veterans/Disabled/LGBT employer

by via developer jobs - Stack Overflow

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