We are building out a BRAND NEW Austin-based team and need the right candidate onboard to help us build it. The Technical Support Team Leader will be responsible for helping global customers diagnose and resolve complex issues, serving as the customers advocate for timely resolution of issues, as well as problem reproduction and escalation.
Our ideal candidate has strong management and leadership skills combined with hands-on experience building and running mid-sized technical support teams in a rapidly growing Series D Startup company.
Check out the below job description and PLEASE only apply if you:
1. QUALIFY for the role - need only serious applicants to apply
2. Are authorized to work ing the US and DO NOT require sponsorship.
Responsibilities
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Manage and lead a team of Technical Support Engineers & establish operational procedures and tools
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Provide technical expertise and guidance for the team and customers during the testing and deployment of our product
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Manage critical customer issues and facilitate communication between customers, Sales and Engineering.
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Participate in new product development, customer training and other support-related activities.
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Help customers realize and maximize the value of their subscriptions
Requirements
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B.Sc. in Computer Science or Information Systems
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5+ years in technical support or customer success within software environment, combined with 2+ yrs of managing/leading a technical team.
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Advanced to expert level knowledge of technologies such as Linux/Unix, TCP/IP, DNS, TLS and Clustering
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Experience with programming skills such as Java, C/C++, Python
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High availability and commitment to customers at any time
BIG PLUS
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M.Sc. in Computer Science / Information systems
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Experience with NoSQL databases (especially Redis)
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Prior experience handling with cloud computing such as AWS
by via developer jobs - Stack Overflow
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