About Viz.ai
Viz.ai, Inc. is an emerging leader in applied artificial intelligence in healthcare. Our mission is to fundamentally improve how healthcare is delivered in the world, through intelligent software that promises to reduce time to treatment and improve access to care.
Viz.ai is developing products that analyse CT scans and identify time-critical findings, such as stroke. We leverage the speed and accuracy of our algorithms to help connect the right patient to the right doctor at the right time, making sure patients get the life-saving treatment they need, when they need it. Viz.ai obtained an historic FDA clearancefor our technology, was selected as one of Israel's 20 hottest startups, and has recently been recognized as one of Fast Companys Most Innovative Companies.
We are located in San Francisco and Tel Aviv and backed by leading Silicon Valley investors, including Kleiner Perkins, Google Ventures and Innovation Endeavors.
We are flexible on location (work from home is available), as our Technical Support Associate you will,
Description:
- Support Tier level 2&3
- Tackle high-level customer issues to ensure effective long-term problem resolution
- Maintain alerting and escalation procedures, continuously improving documentation and streamlining communications
- Support multiple concurrent implementation projects by setting up VPNs and related networking equipment
- Interact with technical staff at customer sites (whether on-site or remotely) to answer security questions and provide expert guidance
- Monitor network KPIs to identify, and ideally solve, issues before customers are even aware
- Schedule and perform network-based maintenance tasks including version upgrades, etc.
- Provide post-implementation support to aid with technical customer service issues
- Set performance standards to meet the companys support goals
- Play a key role in the Viz.ais scale and growth
You will love this job if:
- Are highly motivated and comfortable working in a rapidly changing technical environment
- Enjoy bridging the gap between technical aspects and customer considerations
- Are calm under pressure and communicative with an appreciation for detail
- Manage multiple projects and deadlines with ease
- Are willing to suggest and implement network changes to improve processes
- Are detail-oriented and highly organized
Job requirements:
- Advanced networking skills and experience
- 3+ years of experience with Cisco routers and IPSec VPNs
- Experience with the healthcare industry
- Excellent written and oral communication skills
- Understanding of cloud security concepts
- Experience with Linux system administration
- Scripting experience Bash or similar
- Development experience Python or similar
- Experience with cloud solutions, such as AWS, Azure or GCP
- Experience using git for version control
- Experience with an automation platforms such as Ansible or Packer
- Competence with a logging platforms such as Sumologic, monitoring platforms such as DataDog, alerting platforms such as PagerDuty
Viz offers competitive benefits, including medical, dental, vision, 401k, generous vacation, and other great benefits to full-time employees.
Viz.ai is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelinesapplicable in your area.
by via developer jobs - Stack Overflow
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