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Systems Engineer at Allscripts (Raleigh, NC)

Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
The primary purpose of this role is to install, implement, configure, upgrade, and optimize the performance of application systems and databases required to operate Allscripts software Demo Training environments and associated infrastructures.
Establish, manage and maintain th e Demo / Training Env ironments, Upgrades, and Assigned Tasks that meet agreed functional requirements and customer expectations
  • Consistent efforts to deliver as per agreed scope and excel the deliveries from completeness and correctness point of view
  • Customer focus and closer alignment with the customers business objectives
  • Ensure enough reviews have happened (Peer, Stakeholders) and all review comments have been closed / incorporated before delivery of any artefacts
  • Keep all stakeholders informed for scope creep and get their consensus
  • Keep current with a diverse and rapidly changing suite of company solutions, prototype systems and third-party products
  • Ensure efforts to continually improve domain knowledge
  • Provide help desk technical support on system issues in the areas of hardware, software applications and database administration
Demo / Training Environments, Upgrades, and Assigned Task delivered within estimates and according to agreed schedule/within Target Level of Agreement
  • Ensure business continuity of the systems and services for which is assigned in a user-centric, economically effective and efficient manner
  • Consistent efforts for delivering as per agreed schedule / plan and excelling within that
  • Keep all stakeholders informed in a timely manner about slippages / delays and arrive with the plan to achieve the set goals on tim e
Demo / Training Environments, Upgrades, and Assigned Task delivered with defined quality standards along with minimal amount of downtime disruptions, number of cases of poor analysis or design resulting in defects and re-work
  • Execute certification/stability testing. Create and use scripts and other methods, as applicable, to certify that the systems are technically stable and working as expected
  • Ensure the quality of the deliverables as per the defined defects standards and excelling within that
  • Identify the common causes of issues, prioritize them and systematically remove them so that they do not reoccur
Contribution towards the team synergy / influence team to achieve goals
  • Participate in help desk on-call duties during and after hours as assigned
  • Perform effectively and pleasantly under tight schedules and rapidly changing requirements in an environment that is prone to high level of interruption
  • Design and develop support collaterals, which include training materials, architectural diagrams, system specifications, test procedures, user guides, etc. Keep documentation current
  • Design, develop and/or conduct user based training
  • Document issues with resolutions and share with team members to improve team productivity
  • Provide data to generate team performance metrics
  • Knowledge transfer with other team members to improve overall team education level
  • Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders
  • Adherence to the defined global Infrastructure standards
  • Take initiative and drives to bring to logical conclusion; Proactive Approach
  • Provide accurate and timely information and escalates when there are issues
  • Actively participate in the project meetings and make valuable contribution
Academic And Professional Qualifications
  • Successful completion of a Bachelors Degree or relevant technical experience
  • Typically requires 2 - 5 years of experience
  • Windows 2012/2016 Server, Windows 7, 10, Microsoft Office, .NET
  • SQL Server 2014/2016
  • VMware 5.5 and up
  • XenApp 7.x and up
  • Networking, Wireless technologies
  • PowerShell/scripting
  • Building, deploying, and managing applications and services in a cloud computing service like Azure
  • Strong troubleshooting skills and technology problem solver
  • Strong software implementation/integration experience (e.g. installing/integrating new applications into existing infrastructure)
  • At least 3 years of progressively expanding experience with systems and network administration and systems configuration
  • Clinical Information Systems background/experience a plus.
  • Allscripts Sunrise Products, Touchworks, Professional EHR implementation experience a plus
Travel Requirements
  • Up to 30% travel per year and after-hours work required
Working Arrangements
  • Work is performed in a standard office environment with minimal exposure to health or safety hazards
At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.
Allscripts policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.
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