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Technical Services Engineer at SoftPro (Raleigh, NC)

SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPros technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro is located in North Raleigh and is a great alternative to driving in RTP traffic each day!

SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as one of the Best Places to Work by Triangle Business Journal for the 7th year in a row!

What are we looking for?
SoftPro is looking for a Technical Services Engineer in our Raleigh, NC office. The ideal candidate will have a great attitude and feel comfortable working in a dynamic and fast-paced team environment.

What will I do as an Advanced Technical Services Engineer?

In this position you will be responsible for providing advanced technical assistance to SoftPros largest customer, which entails the following primary responsibilities:

  • Coordinate with various team members to setup and deploy a wide range of application components.
  • Automate product deployments & maintenance with tools such as PowerShell & Microsoft System Center Configuration Manager.
  • Provide advanced technical support of issues escalated from Production and lower environments for all SoftPro applications, proprietary integrations and utilities.
  • Consistently provide the highest possible levels of customer service to all customers (internal & external).
  • Accurately document all customer incidents, resolution steps, and gather feedback in incident management software (Service Now).
  • Develop and write T-SQL statements to troubleshoot issues.
  • Plan & Implement changes according to Corporate Change Management Protocol in Service Now.
  • Ability to handle several priorities and manage knowledge of multiple products and their features.
  • Use of tools such as SPLUNK to find patterns in application log behavior.
  • Escalate software issues (configuration / performance / bugs) to cross functional teams as required.
  • Develop custom application business logic using IronPython .NET
  • Maintain knowledge of current and emerging computing technologies.
  • Perform other duties as assigned

What do I need to be successful as an Advanced Technical Services Engineer?

  • 3+ years of supporting various Microsoft technology stacks;
  • 3+ years of previous Customer Service experience in a technical role;
  • Windows AD, GPO, DNS/DHCP; Server 2012 / 2016;Windows PowerShell Scripting;
  • SCCM patching experience;
  • Have troubleshooting experience with:
    • Windows Server 2008R2, 2012 & 2016SQL Server 2008R2 or later
    • Solid understanding of Terminal server technologies
    • Solid understand of Terminal Server/Citrix
    • Office 2013 and later
    • Network connectivity issues
  • Experience and/or support knowledge of LAN/WAN devices and network technologies;
  • Audit & Compliance experience;
  • Strong problem solving, troubleshooting, analysis and testing skills;
  • Work effectively in a team environment contributing to the overall growth of the entire team;
  • Demonstrate attention to detail, exhibit concise written and verbal communication skills, have strong organizational skills;
  • Excellent communication, organization and interpersonal skills;
  • Evening and Weekend availability as needed for deployment projects and unplanned outages;

Desired Skills

Microsoft Certified Systems Engineer (MCSE);

Microsoft Certified Professional (MCP);

Familiarity with Visual Studio Team Foundation Server for Code Source Control

Educational Requirements
Bachelor's degree or Associates degree, or 5+ years related experience and/or training, or an equivalent combination of education and experience.

Join us and live our Core Values
Deliver AMAZING Customer Service, Be an AWESOME Teammate, Adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile

by via developer jobs - Stack Overflow

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