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Help Desk Agent at Alitek (Houston, TX)

If you have aptitude for system administration and end user support then this position may be the perfect fit for you and you may be the perfect professional to join our team. Alitek is a consulting organization based in Houston, Texas.

As our Help Desk Agent you will:

  • Provide administrator and end user support to assigned clients
  • Maintain server infrastructures and provide level 2 and 3 customer support
  • Deliver training plans and training to end users when needed

Qualities needed to be successful:
  • Ability to work independently and support large client IT environments
  • Positive customer service attitude and confidence with client facing tasks
  • Strong troubleshooting and impact analysis skills
  • Excellent written and verbal communication skills 
  • Work well independently and as a member of a team
  • Focus on the solution not the blame
  • Creative entrepreneurial thinker

How we offer you growth:
  • Expert level administrator and end user support
  • We are experts and are willing to invest in our people to maintain that status

Minimum Qualifications
  • Strong aptitude for system administrator/end user support
  • Experience with laptops, workstations and servers
  • Ability to use remote desktop to access Windows servers
  • Understanding of web server fundamentals.
  • Knowledge of the role of a database in application architecture
  • Exposure to enterprise software
  • Knowledge of Windows Server or SQL Server and Active Directory 
  • Knowledge and experience working with ECM Systems i.e. OpenText Content Server a plus
  • Fulltime Permanent, remote-based role
  • Home based in Houston, TX
  • Bachelors degree in computer science, system analysis or a related study or equivalent work experience

by via developer jobs - Stack Overflow

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