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Principal Platform Engineer at Calabrio, Inc. (Minneapolis, MN)

Principal Platform Engineer
Its fun to work in a company where people truly BELIEVE in what they are doing! Were committed to bringing passion and customer focus to the business
A Principal Software Engineer is an expert at developing and troubleshooting software and following the processes of Calabrio. A Principal Software Engineer will be able to be given minimal direction and work independently or work on their own, providing updates to their manager on a timely basis. A Principal Software Engineer is capable of doing design work on entire projects and will also be responsible for the testing, reviewing and documentation of all aspects of a project. A Principal Software Engineer is expected to be an expert on at least one product, have a basic understanding of all Calabrio products, and will be able to provide ideas and make significant contributions related to problem solving or overcoming technical issues. A Principal Software Engineer is expected to provide high quality work bug free output on any project or task they are given. A Principal Software Engineer receives work direction directly from a manger or higher.
  • Utilize many different code languages and development environments
  • Manage source control software, backup and restore processes
  • Responsible for producing error free well tested software module
  • Lead all technical aspects of projects including design reviews, specifications, coding modules, code reviews, unit test, and system integration test
  • Lead team activities including trouble ticket resolution, and reporting
  • Lead support efforts for Calabrio products by providing technical assistance, product information and addressing issues
  • Review and provide feedback on manuals, release notes, compatibility matrixs and patch documentation
  • Expert on at least one Calabrio product and assists others on product or technology questions
  • Basic knowledge of all Calabrio products and interactions between them
  • Responsible for technical integration of product/customer specific implementations
  • Other core expectations will be defined by your direct supervisor/manager

  • Excellent troubleshooting and creative problem solving skills for design, creation and testing software
  • Excellent verbal, written and interpersonal communication skills to interact with team members, senior support personnel, high level personnel and customers
  • Ability to work independently and as part of a team
  • Excellent knowledge of proper syntax in an OO language such as C++ or Java
  • Excellent knowledge of software engineering techniques OO design, etc.
  • Excellent knowledge of RDBMS and OS
  • Excellent knowledge of design techniques and tools such as UML
  • Excellent with software dev tools including IDES, debuggers, memory analyzers and code profilers
  • Excellent ability to design systems and understand the interaction between modules and products
  • Other core competencies will be defined by your direct supervisor/manager

  • B.S. in Computer Science or equivalent
  • 4-year college degree level knowledge of modern programming techniques and languages
  • 10+ years of experience with C++, Java or similar Object-Oriented language
  • 2+ years of experience leading software development projects

Posted 9 Days Ago Full time R731
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE®, a unified suiteincluding call recording, quality management, workforce management and voice-of-the-customer analyticsthat records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience. Calabrio ONE is easy to use, which empowers management to align activities and resources quickly with the demands of todays multichannel customer. The secure platform has a lower total cost of ownership and can be deployed and expanded on a public, private or hybrid cloud.
Calabrio has been a Star Tribune Top Workplace for 4 years in a row.
Find more at and follow @Calabrio on Twitter.
by via developer jobs - Stack Overflow

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