Technical Trainer at Brooksource (Atlanta, GA)

Job Title: Technical Trainer Specialist

Location: Atlanta, GA (North Druid Hills)

Structure: 6 Month Contract-to-Perm

As a Technical Trainer Specialist within our healthcare clients IT department, you will be responsible joining a brand-new team that will be supporting enterprise collaboration workflow design and adoption. The team will serve as a base point of escalation for one-on-one training, rounding for technical onboarding and at-the-elbow user support for enterprise collaboration applications and end user technology used within the system.

If you are interested in joining a brand-new state of the art team and working with a hospital system ranked as one of the top 25 IT employers to work for in Georgia, keep reading and apply below!

Day to Day Responsibilities:

• Deliver technical training, including onboarding and continuous trainings, to our clients business users from entry level employee to C-Suite for tools such as Microsoft Office 365, Windows 10, Webex teams, Jabber, Mobile apps, and various other tools
• Respond to escalation issues, tickets and participate in active rounding to provide top notch technical training for employees
• Design, conduct and evaluate post instruction outcomes using current learning evaluation methods.
• Plan and produce training content and material, such as manuals, presentations, tutorials, course outlines, etc.
• Continuously measure and improve the quality of trainings by using management tools
• Update training material and collaterals to reflect product changes and software updates

Minimum Qualifications:

• Bachelors degree (Preferred: Computer Science or Education)
• Experience in facilitation in computer software, education, healthcare/ business systems, and/or staff development
• Experience with Microsoft Office365, Windows 10, Webex teams, Jabber, Mobile applications and other enterprise collaborative applications
• 2 years of Windows or desktop experience
• 1 year of end user training or at the elbow support
• Experience in communicating effectively with all levels of staff to include Leadership
• Experience in providing support and training for desktop applications

Additional Requirements:

• Must be able to pass background check and drug screen
• Comply with our clients non-smoking requirement
• Reliable transportation.
• Able to pass a 10-Panel Drug Screen & Comprehensive Background Check.

Bonus Qualification:

• Microsoft Certified Trainer (MCT) and/or Microsoft Certified Learning Consultant (MCLC) certifications, and/or their equivalents strongly recommended.

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