Senior Manager-Technical Account Manager at FICO (San Diego, CA)

The Role: Senior Technical Account Manager

The Opportunity

At FICO, we are responsible for delivering FICOs state of the art applications in both the private and public cloud space. As a Technical Account Manager within FICO , you deliver solutions in a fast-paced, client-facing, dynamic environment. You are able to act as a key interface among IT, Operations, Professional Services, Product and our client, in support of our clients technical solution, requests and concerns. You add significant value to our customer delivery, due to your depth of project management, cyber security and technical expertise. If you have experience delivering software products in a public cloud (preferably AWS) and are excited by innovation and driven to succeed, youll find working in our Global Technology Services group an exciting and rewarding journey.

Technical Account Manager key objectives:

Provide technical support (AWS implementations) for a large client working closely with the Customer Support Manager to ensure technical impacts are managed appropriately.

Work closely with GTS teams to ensure consistent, high quality product/solution delivery with long-term sustainability."

- Vice President, US Global Technology Services

What Youll Contribute

• Manages IT relationships and concerns for the client, working alongside the Global Technology Services team and any relevant Project Manager, Professional Services, Product and Account Managers
• Develops overall technology solution knowledge within the relevant clients and ensures consistent high levels of service
• Works with the client and Global Technology Team to ensure the success of new services for our clients
• Is responsible for managing customer satisfaction from a technology solution standpoint and the relevant reporting of the performance of the services against the Service Level Agreements
• Works with Operations for critical client specific issues
• Works with the Security team to ensure that security policies are addressed with the client
• Build trusted relationships with a broad spectrum of stakeholders from senior executive to support desk. Leveraging these relationships effectively to validate assumptions, acquire useful information, negotiate among competing objectives, resolve issues, manage change, agree to direction and achieve consensus.

What Were Seeking

• Bachelor's degree in computer science or related field and or equivalent experience.

• Experience delivering software products to financial services customers in a public cloud (AWS).

• Fluency in Spanish language is required. 

• Experience in technical Saas implementations with history of increasing responsibility. Must have experience working on customer implementations in a large, complex information systems environment. PMP Project Management certification preferred.
• Must have project experience with environments containing cardholder data, data privacy, and personally identifiable information (PII)
• Self-directed with independent work delivery. Escalates appropriately and keeps stakeholders informed.
• Direct experience with waterfall and agile project management processes and methodologies.
• Experience with end-to-end software development project lifecycle (requirements, development, testing, implementation, warranty).
• Excellent interpersonal skills - strong verbal and written skills; ability to engage with senior business and technology leaders.
• Experience across the entire technology stack including server, database, network, and storage is ideal.
• Ability to own problems and to find solutions.

Our Offer to You

• A culture and work environment strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make a difference by leveraging your unique strengths.
• Highly competitive compensation and rewards.
• Flexible work options, opportunities to give back to your community, social events with colleagues and a comprehensive benefits program inclusive of progressive parental leave.

by via developer jobs - Stack Overflow