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Windows Support - Help Desk, Westlake, TX at Veritude (Dallas, TX)

Veritude is currently seeking an Windows Support Specialist for Fidelity Investments. This position is based in Westlake, TX.

The Expertise Were Looking For

  • Detail oriented
  • Ability to adhere to processes and procedures.
  • Ability to work independently with little management
  • Broad knowledge of PC Hardware and related accessories.
  • Ability to hold others accountable for following processes and procedures
  • Superior analytical and communication skills.
  • Ability to work effectively with client and other groups.
  • A self-starter with good written and verbal communications skills, along with the ability to pre-plan, organize, prioritize, and multitask.
  • Must be able to lift and move equipment up to 50 lbs repetitively

The Purpose of Your Role

This position will provide end-user technology support for the Fidelity locations in Westlake, TX.  The purpose of this role will be to upgrade current Fidelity Users to Windows 10.  Having experience working in large environments and building and deploying desktops on a large scale is beneficial.

The Skills You Bring

Our team enriches and adds value to the Fidelity Associate base by creating an efficient workspace that is quality focused. We are looking for bright individuals to be able to work in a fast pace and dynamic environment. Performing in a team setting and being able to communicate effectively need to be key traits one should have in order to be a success. While working with the Techworks Field Services Team, we will add to your existing skills pallet while hopefully learning from you in exchange!

The Value You Deliver

  • Manage Inventory (Check-in/Check-out, physical inventory)
  • Manage warranty and out-of-warranty repairs
  • Shipping and Receiving
  • Computer Builds maintain a supply of computers loaded with our base image
  • Support critical Service Level Agreements with timely and accurate execution of support requests via our ticketing and tracking systems.
  • Adherence to reporting and escalation procedures.
  • Interfacing closely with other regional technical support teams and operations groups to ensure successful completion of customer requests and projects.
  • Working in conjunction with technical and non-technical personnel to successfully complete all requests.
  • Special assignments and other work related duties as required by management.
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