IT Team Lead - Austin, TX
The Company:
We are a leader in the professional communications software space. By investing in our brand and technologies, we are driving change in how communications pros distribute, monitor and evaluate their content. We invest in our people through training and management and empower them to drive their careers.
The Position:
The Team Lead role is a leadership and an advanced technical resource role. Objective is to provide guidance to direct team, provide thought partnership and be a strong, positive influence in IT.
Provide guidance to direct reports, be an escalation point and set an example for the team to lead by.
Responsible for managing day to day schedule, time off and workload of her\his direct team.
Help define processes, procedures and expectations for providing top level support for our user community across the globe.
Review team workload, evaluate, allocate as necessary
Be a positive, energetic and a motivating influence for team in helping them achieve set tasks and goals.
Play a strong role in helping define EUC roadmap.
Help ensure that all team members have a role to play in helping achieve the targets\goals of the larger org.
Help create and maintain system\support documentation, standards and perform in-depth research in improving the status quo.
Have a focused, consistent effort to review incidents to drive problem management, automation and continuous improvement.
Guide and help keep the team as well as the EUC environment compliant to standard protocols and security policies.
Provide day to day support, address tickets as needed.
Participate and lead projects in the EUC space.
Participate in performance reviews of direct reports.
Qualifications:
5+ year experience identifying and resolving basic and intermediate end user issues in a Windows based environment
SME of Windows client OS (i.e. Windows 7, Windows 10) and Mac OS
SME of Office 365 and Microsoft Office Suite
Experience supporting SSO platforms i.e. Okta
Experience supporting G-Suite
Experience supporting ShoreTel and Cisco phone system
Experienced in working with ServiceNow
Experience in managing and performing support of end user technologies
Experience in analyzing ticket system data, identifying trends for corrective action.
Experience supervising IT professionals located locally or remote.
Experience in developing and implementing processes to address customer requests and issues.
ITIL experience and certification preferred.
About Cision:
Cision Ltd. (NYSE: CISN) is a leading global provider of software and services to public relations and marketing communications professionals. Cision's software allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact. Cision has over 3,000 employees with offices in 15 countries throughout the Americas, EMEA, and APAC. For more information about its award-winning products and services, including the Cision Communications Cloud®, visit https://cisn.co/2Nefw9N and follow Cision on Twitter @Cision.
EEO/AA employer M/F/D/V, 41 CFR 601.4
by via developer jobs - Stack Overflow
No comments:
Post a Comment