Qualifications
Basic
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
At least 4 years of experience with Information Technology.
Preferred
Must have at least 3 years of Windows Administration experience
Ability to quickly self-learn new products.
Manage, coordinate, track, audit, report, process, assign and work tickets daily and across shifts
Provide system and application diagnoses to remediate issues while engaging other teams as needed
Provide compute resource system and application monitoring & remediation support
Provide advanced system and application access management support
Provide and coordinate Tier 2 and 3 technical support to application teams
Provide Tier 3 troubleshooting support for physical and virtual based server systems
Provide Tier 3 troubleshooting support for desktops, laptops and other related hardware
Provide Tier 3 troubleshooting support for VDI infrastructure and virtual desktops
Provide troubleshooting support for MFP's and printers (including device management & spooling)
Develop/review SOP's and other documentation for use within the operations team
Perform tasks based on SOP's to perform system and application changes as required
Increase day-to-day operational efficiency and accuracy via the use of automated tools and scripts
Develop new operational dashboards using available tools (HPE products)
Windows certifications are a PLUS
by via developer jobs - Stack Overflow
Basic
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
At least 4 years of experience with Information Technology.
Preferred
Must have at least 3 years of Windows Administration experience
Ability to quickly self-learn new products.
Manage, coordinate, track, audit, report, process, assign and work tickets daily and across shifts
Provide system and application diagnoses to remediate issues while engaging other teams as needed
Provide compute resource system and application monitoring & remediation support
Provide advanced system and application access management support
Provide and coordinate Tier 2 and 3 technical support to application teams
Provide Tier 3 troubleshooting support for physical and virtual based server systems
Provide Tier 3 troubleshooting support for desktops, laptops and other related hardware
Provide Tier 3 troubleshooting support for VDI infrastructure and virtual desktops
Provide troubleshooting support for MFP's and printers (including device management & spooling)
Develop/review SOP's and other documentation for use within the operations team
Perform tasks based on SOP's to perform system and application changes as required
Increase day-to-day operational efficiency and accuracy via the use of automated tools and scripts
Develop new operational dashboards using available tools (HPE products)
Windows certifications are a PLUS
by via developer jobs - Stack Overflow
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