About Chase:
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.
Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.
As a Chase employee, youll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, youll put others first, do whats right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape whats next for you and for us.
Job Description:
The Consumer & Community Banking (CCB) Planned Event Management (PEM) analyst represents CCB during scheduled and planned firm-wide maintenance events impacting Chase data centers. The Major Event Planning Calendar is managed and set annually at the firm-level. These events include infrastructure maintenance and data center disaster recovery events. The PEM analyst will help ensure those events do not conflict with or unduly impact the needs of the business or CCB IT. For all events that are managed by the PEM analyst, they are the voice of the event from understanding the scope of work, understanding impacts to CCB, planning the event through execution to ensure all applications/systems are back to a business as usual state prior to start of business.
Responsibilities:
Key Skills/Experience
Desirable
The ideal candidate should be detail oriented, have strong verbal and written communication skills, able to multi task and can work independently and is a team performer. You should also have a proactive approach to identify problems before they happen and implement solutions that detect and prevent outage.
Preferred Skills:
by via developer jobs - Stack Overflow
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.
Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.
As a Chase employee, youll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, youll put others first, do whats right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape whats next for you and for us.
Job Description:
The Consumer & Community Banking (CCB) Planned Event Management (PEM) analyst represents CCB during scheduled and planned firm-wide maintenance events impacting Chase data centers. The Major Event Planning Calendar is managed and set annually at the firm-level. These events include infrastructure maintenance and data center disaster recovery events. The PEM analyst will help ensure those events do not conflict with or unduly impact the needs of the business or CCB IT. For all events that are managed by the PEM analyst, they are the voice of the event from understanding the scope of work, understanding impacts to CCB, planning the event through execution to ensure all applications/systems are back to a business as usual state prior to start of business.
Responsibilities:
Plan and manage each MEPC event from end-to-end, which typically covers 60-120 days from the initial awareness communication through the completion of the event
Work with the CCB application support and development teams to ensure their awareness and communicate scope of each MEPC event
Analyze IT change records (ITSM) to extract impacted systems to determine actual impacts to CCB
Schedule and chair key stakeholder meetings to disseminate information about the event such as timeline and expectations from stakeholders
Resolve business conflicts of impacted applications/systems with appropriate MEPC Forum teams which can include negotiating preferred shutdown/restart times of servers to minimize business impacts
Create and monitor SharePoint forms for collection of key validator information that is used for creation of the event playbook
Develop and execute a command center plan for owned events and communicate status at key milestones. Weekend command center staffing is required
Conduct lessons learned following the event that will allow for continuous improvement in the process
Close out all reported issues from the event to prevent recurrence
Key Skills/Experience
General knowledge of networks, storage networks, infrastructure, load balancing, server clustering, databases and application architecture
Minimum of five years relevant work experience in combined business, project management, team leadership and IT experience
Excellent analytical skills, especially in analysis of complex IT events or high-impact, complex projects
Clear and concise written and oral communication skills and proven ability to articulate technical details to a wide range of audiences
Ability to foster strong client relationships and to collaborate with project teams and technology partners
Solid command of Microsoft Office products, especially Excel and SharePoint
Strong project management skill set needed
Able to work 40 hour week as determined by the hiring manager (this will include some weekend working).
Desirable
Consumer & Community Banking application knowledge
Familiarity of internal Chase systems, especially ITSM, TAMS, SEAL and CMBD
ITIL certification with emphasis on Service Transition is preferred
The ideal candidate should be detail oriented, have strong verbal and written communication skills, able to multi task and can work independently and is a team performer. You should also have a proactive approach to identify problems before they happen and implement solutions that detect and prevent outage.
Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring.
Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
Develop and maintain relationships with technical staff, end users and clients.
Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.
Technical certifications as required
Proficient in more than one specific infrastructure technology
6-10 years of application support experience
Preferred Skills:
Advanced understanding of line of business technology drivers and their impact on architecture design
Advanced understanding of performance and monitoring
Advanced understanding of best practices and company policies
Advanced troubleshooting skills
Business knowledge
Proficient in multiple business disciplines/functions
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